Shifting or Redirecting a Conversation
When a customer or client gets stuck on a key sales point like price, service, or delivery, your job is to redirect them to what's more important: price vs. value, service vs. personalization or delivery vs. quality. You can do this by implementing a simple verbal formula:
The issue is ___________
but rather ______________
Let me ask you a question.
Ask the question
#redirecting #controllingtheconversation #salesinfluence
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Grit to Great | Angela Duckworth | Red Sage Podcast #018
Author Angela Duckworth visited Google's office in NYC to discuss
her book, "Grit: The Power of Passion and Perseverance" with Ben
Fried, Google's CIO and Site Lead in NYC.
In GRIT, Angela Duckworth explores the science of why some
people succeed and others fail, and why talent alone doesn’t
guarantee success. She shows us that perseverance and passion
matter at least as much as talent and intelligence.
Angela Duckworth, PhD, is a 2013 MacArthur Fellow and professor
of psychology at the University of Pennsylvania.
#grit #angeladuckworth #redsagepodcast
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Documentary | Preseption - A Presentation Within a Presentation | Victor Antonio
If you've seen the movie 'Inception', it's about a dream within a dream. In this documentary, sales expert and keynote speaker Victor Antonio describes how he developed, Preseption - A Presentation within a Presentation which he delivered at the 50th annual National Speakers Association (NSA) in September 2023. This is the first time ever that a speaker has used a second microphone to deliver a narration during their presentation.
Produced and edited by Chris Stone, Cast Ahead Films.
#nsa #preseption #nationalspeaker
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Reduce Customers Ghosting You | Sales After Dark
Learn 2 simple techniques for reducing customer GHOSTING by up to 30% in this episode of #SalesAfterDark with sales expert Victor Antonio.
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Name That Sales Problem - Sales Influence Podcast - SIP 427
In this episode of the Sales Influence podcast, Victor gives some tips on how to close a sale using qualifying questions.
Don't forget to access my FREE course, SHIFTING THE BUYER'S MINDSET: http://www.SalesVelocityAcademy.com/sbm
--
Victor's Recommendations: https://www.amazon.com/shop/victorantonio
FREE SIGNUP - SALES INFLUENCE PODCAST: https://link.chtbl.com/Sales_Influence_Podcast
http://www.VictorAntonio.com
#sip #salesinfluencer #namethatsalesproblem
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Daniel Pink | Persuade Yourself | Red Sage Podcast EP017
Key insights
🧠 People are more persuaded when they have their own reasons for doing something, not yours.
💡 Persuasion and motivation is something that people do for themselves, and your job as a Persuader is to reset the context and surface people's own reasons for doing something.
Available on spotify, apple,...etc.
#redsage #redsagepodcast #danielpink'
Steve Jobs | Don't Settle | Red Sage Podcast EP016
Key insights
💔 Steve Jobs shares his experience of being fired from the company he started, showing that even the most successful people face setbacks and failures.
📉 Diverging visions of the future can lead to conflicts and ultimately result in significant career changes.
😔 Steve Jobs felt like he had let the previous generation of entrepreneurs down and had dropped the baton as it was being passed to him.
💡 Getting fired from Apple was the best thing that could have ever happened to me.
🚀 Steve Jobs founded Pixar and created the world's first computer animated feature film, Toy Story.
💼 "The only way to be truly satisfied is to do what you believe is great work and the only way to do great work is to love what you do."
#redsagepodcast #stevejobs
Rocky Balboa - Keep Moving Forward | Red Sage Podcast EP013
🌦️ "The world ain't all sunshine and rainbows."
💪 "It's not about how hard you hit, it's about how hard you can get hit and keep moving forward."
Let Me Talk to My Spouse ( Boss ) - Handle Sales Objections
Let me Talk to Spouse or Boss - Handle Sales Objections
Let Me Think About It
Client says, let me think about it...here's what you do. The ultimate solution to handling the common objection "let me think about it" is to respond with confidence and without hesitation, guiding the conversation with options and understanding the customer's point of view to instill confidence and lead to successful sales.
1. 00:00 🤔 The objection "let me think about it" can be addressed by reframing the response to create a more productive conversation.
2. 01:12 🤔 Providing a solution that aligns with the customer's need for time is the best response when they say "let me think about it" in a sales situation.
2.1 When someone says "let me think about it" in a sales situation, it can lengthen the sales cycle and slow down the sales velocity equation.
2.2 When someone says "let me think about it," the best response is to understand their need for time and provide a solution that aligns with how the brain works.
3. 03:07 🧠 Guide the conversation by providing options when someone says "let me think about it" to keep the conversation going.
4. 04:24 🤔 Reaffirm interest and address uncertainty when someone says they need to think about it, and consider the product's fit.
4.1 When someone says they need to think about it, it's usually because they're interested but not sure, and you need to reaffirm their interest and address their uncertainty.
4.2 The speaker addresses common reasons for uncertainty about a product and emphasizes the importance of considering its fit.
5. 06:04 🤔 Determining if a pool or product is a fit for a client/customer by asking about specific features and considering their input.
5.1 The speaker discusses the process of determining if a pool is a fit for a client's needs by asking for their input and considering various features.
5.2 The speaker discusses the process of determining if a product is a fit for the customer by asking about specific features.
6. 07:41 💡 Understand that when a customer says "let me think about it," it may be a finance issue, so quickly address the root of the hesitation.
6.1 If the product has all the features you want but the customer is hesitant, it's likely a finance issue, so get to the heart of the matter quickly.
6.2 When someone says "let me think about it," it's important to ask if the issue is related to the fit, features, or something else.
7. 09:29 💡 People often hesitate to bring up financial concerns when considering a purchase, even if they have the money, and often use "I need to think about it" as an excuse.
8. 10:16 💡 Position yourself as an expert, communicate confidence, and funnel potential clients through the decision-making process to reduce anxiety and create a confidence margin in sales.
8.1 The fourth F in presentations is fear, which can make the audience feel uncomfortable and lose trust in the presenter.
8.2 Understand the customer's point of view, position yourself as an expert, and communicate confidence to help them make a buying decision.
8.3 In sales, the key to differentiation is how you present your product or service to the client, increasing their certainty and reducing their anxiety to create a confidence margin.
8.4 When someone says "let me think about it," funnel them through the process to determine if they are truly interested and to shorten the sales cycle.
#handlingobjections #objections #letmethinkaboutit
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Let Me Think About It - Overcoming this Objection
Turn your videos into live streams with Restream https://restre.am/ANIm
Nothing lengthens a sales cycle more than the ' Let me think about it ' objection. Learn how to get pass this to increase your sales velocity.
Red Sage Podcast | James Clear, Small Habits Matter | EP010
Key insights
🧬 Habits are the best lever for talent and genes, allowing us to influence and shape our lives.
💪 "Even if you are talented, you can't succeed without having great habits to execute and fully realize your potential."
📚 Your knowledge is a lagging measure of your learning and reading habits, highlighting the significance of consistent habits in acquiring knowledge and personal growth.
🗳️ Mastering the right habits allows you to cast votes for your desired identity.
🏃 The real goal is not to achieve a specific outcome, like running a marathon, but to develop the identity of a runner.
🧠 "True behavior change is really identity change because once you've changed that internal story, it's way easier to show up each day."
⏰ Misalignment of rewards can make bad habits stick easily, as the immediate reward outweighs the unfavorable ultimate reward.
💪 The challenge of building good habits is pulling the long-term costs of bad habits into the present moment and the long-term rewards of good habits into the present moment.
#jamesclear #atomichabits #redsagepodcast
Right Handed Buyers - Transition Zone
Right-Handed Buyers in the transition zone Sales Influence
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Get Better, Faster, Stronger - Sales Influence Podcast - SIP 423
In this episode of the Sales Influence podcast, Victor gives some tips on how to gain better responses from your client.
Don't forget to access my FREE course, SHIFTING THE BUYER'S MINDSET: http://www.SalesVelocityAcademy.com/sbm
--
Smart Whiteboard: https://bit.ly/3g95KTP (promo code: victorantonio for $150 off)
Victor's Recommendations: https://www.amazon.com/shop/victorantonio
FREE SIGNUP - SALES INFLUENCE PODCAST: https://link.chtbl.com/Sales_Influence_Podcast
http://www.VictorAntonio.com
#sip #salesinfluencer #getbetterfasterstronger
5 Reasons Customers Don't Buy - Victor Antonio
5 Reasons Customers Don't Buy - Victor Antonio
#salesinfluence #victorantonio #salestips
Take Risk off the Table to Sell More Effectively
To sell more effectively, it is important to de-risk the purchase for customers by offering formal or informal techniques, such as refunds or opt-outs, depending on the complexity of the product being sold.
1. 00:00 💡 To sell more effectively, it is important to de-risk the purchase by taking some risk off the table.
2. 00:52 💡 To sell more effectively, it is important to de-risk the purchase for customers by offering formal or informal techniques, such as refunds or opt-outs, depending on the complexity of the product being sold.
3. 01:20 💡 Teach manual factory workers how to operate robotics equipment to reduce risk and avoid costly mistakes.
4. 02:08 💡 Offering an insurance package with equipment purchases eliminates the risk of costly damages for customers and increases sales.
5. 03:17 💼 To sell effectively, it is important for a company's CEO to personally engage with customers, attend quarterly business reviews, and be readily available for communication.
6. 04:27 💼 Taking risks off the table and offering exclusive benefits can greatly influence customers to make deals and form partnerships.
7. 05:13 💡 Taking risk off the table is an effective strategy for selling, and a webinar on de-risking would be beneficial.
8. 05:58 💡 Create a tool set of de-risking options for salespeople to use, so they don't constantly need permission to sell, ultimately bridging the gap between customer intent and action.
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3 Types of Sales Prospects
In order to make sales, it is important to create a sense of urgency and convince prospects of a need they didn't see.
1. 00:00 👉 There are three types of prospects: the 20% who think they know everything and don't need help, the 60% who are open to learning, and the 20% who are actively seeking help.
2. 00:31 👥 Some prospects don't need your product, some will never buy, but there are others who understand the need and will buy without hesitation.
3. 01:02 👥 There are three types of sales prospects: the complacent, the concerned, and the convinced.
4. 01:45 👉 Raise awareness of problems or issues, make prospects aware of the problem before trying to make a sale, and address complacency to encourage them to buy.
5. 02:23 💡 Create a sense of urgency to convince prospects to make a buying decision by highlighting the potential losses, missed opportunities, and increased profitability.
6. 02:54 💡 Convince prospects they're missing out, create urgency, and reduce fear to make them buy.
7. 03:34 💡 Real selling is about convincing customers of a need they didn't see, creating urgency, reducing anxiety, and getting them to buy.
8. 03:57 💡 How do you create a sense of urgency and get prospects to take action?
#prospecting #sellingtips #buyers
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Red Sage Podcast | George Carlin, Euphemisms | EP009
Americans use euphemisms to avoid facing the truth, which has worsened over time and has negative consequences.
1. 00:00 😡 American English is filled with euphemisms because Americans struggle to face the truth and use soft language to protect themselves from it, which worsens with each generation.
2. 00:22 😮 Combat condition known as "shell shock" in World War I was later euphemized as "battle fatigue" in World War II and further sanitized as "operational exhaustion" in the Korean War, reflecting the gradual removal of humanity and emotional impact from the terminology.
3. 01:40 💡 Carlin suggests that if post-traumatic stress disorder had been called "shell shock," Vietnam veterans may have received more attention and support.
4. 02:31 💡 Soft language, which drains the life out of life, has progressively worsened over time, as exemplified by the replacement of "toilet paper" with "bathroom tissue" without consulting the speaker.
#georgecarlin #euphemism #redsagepodcast
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The Customer Buying Mode
Understanding the customer buying mode and positioning your product or service effectively can increase the chances of making a sale.
1. 00:00 🚗 When deciding to buy a car, the trigger event is often when the current car breaks down too many times and the maintenance costs become too high.
2. 00:23 🔍 When buying a car, you start by considering different types, then narrow down your choices based on reviews and budget before ultimately making a selection.
3. 00:50 📝 Customers go through a cycle of implementing, measuring, and eventually changing their preferences for a product or service over time.
4. 01:18 💡 When selling a software system, customers often come to you because something has happened with their current software that they are unhappy with.
5. 01:44 📝 Understanding the customer buying mode is crucial for B2B sellers as catching them early in the search phase increases the chances of making a sale, while selling to customers in the implementation or hold mode is less likely to be successful.
6. 02:28 💡 Sometimes, by positioning your product or service in a way that highlights its benefits and creates a sense of discovery, you can generate interest and make customers consider other options.
7. 03:08 📝 Ask clients how long they have been using a product or service to gauge when they might be open to implementing a new service, and if they express satisfaction with their current supplier, acknowledge their contentment.
8. 03:40 💡 Understand where your buyer is mentally in the buying process to sell more effectively.
#customerjourney #howtheybuy
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Red Sage Podcast | Earl Nightingale, Conformity Kills | EP008
TLDR: The key idea of the video is that conformity leads to financial struggles and dependency, and true success is achieved by pursuing personal goals and creating rather than competing.
1. 00:00 💡 Conformity is the opposite of courage and is the reason why many older Americans are financially struggling.
2. 00:36 💡 Many people become financially dependent on others throughout their lives because they conform to the wrong group.
3. 01:00 📚 People who conform and don't succeed believe that their lives are shaped by external circumstances and forces.
4. 01:14 💡 19 out of 20 men work simply because everyone else does.
5. 01:31 👉 Success is achieved by those who pursue their chosen goals and work towards them, whether it be as a teacher, a parent, a gas station owner, or a salesman, and competition is unnecessary when we focus on creating instead of competing.
#redsagepodcast #earlnightingale #redsage
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Red Sage Podcast | Mark Manson, Happiness Requires Pain | EP007
TLDR: The key idea of the video is that true desire and success come from being willing to embrace the struggles and challenges of the process, rather than just being attached to the idea of wanting something.
1. 00:00 😕 If you constantly desire something but never make progress towards it, maybe you're more attached to the idea of wanting it rather than actually wanting it.
2. 00:31 💡 Choosing something you can't have a pain-free life is the hard question that matters and can change your life, defining and separating individuals while ultimately bringing them together.
3. 01:12 😎 I always dreamed of being a rock star and playing guitar on stage, even after dropping out of music school.
4. 01:46 💡 The speaker realized that despite fantasizing about achieving his goals for a long time, he never took action because he didn't truly want it.
5. 02:14 💔 The speaker failed repeatedly because they were only in love with the end result and not the process, leading to a lack of effort and appreciation for the daily struggles and challenges.
6. 02:47 💡 The speaker realized that they didn't actually enjoy the process of achieving their dream, and society's expectations and self-help advice didn't change that fact.
7. 03:32 💡 The values we are willing to struggle for determine who we are and our level of success in life.
#redsagepodcast #markmanson #happiness
3-5-7 Rule of Blocking Objections
3-5-7 Rule of Blocking Objections
#salestips #overcomingobjections #closingdeals
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Change Client Priorities - Sales Influence Podcast - SIP 421
In this episode of the Sales Influence podcast, Victor gives some tips on how to change client priorities.
Don't forget to access my FREE course, SHIFTING THE BUYER'S MINDSET: http://www.SalesVelocityAcademy.com/sbm
--
Smart Whiteboard: https://bit.ly/3g95KTP (promo code: victorantonio for $150 off)
Victor's Recommendations: https://www.amazon.com/shop/victorantonio
FREE SIGNUP - SALES INFLUENCE PODCAST: https://link.chtbl.com/Sales_Influence_Podcast
http://www.VictorAntonio.com
#sip #salesinfluencer #changeclientpriorities