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Shifting or Redirecting a Conversation
Repost
1 year ago
81
When a customer or client gets stuck on a key sales point like price, service, or delivery, your job is to redirect them to what's more important: price vs. value, service vs. personalization or delivery vs. quality. You can do this by implementing a simple verbal formula:
The issue is ___________
but rather ______________
Let me ask you a question.
Ask the question
#redirecting #controllingtheconversation #salesinfluence
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