brianlharding

Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do. We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers. But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise. Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

Dan writes in and asks “How can I ensure my business is scalable?” While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well. Tune in to hear what they are! Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

By default, we want it all. All the time… All the money… The comfort, simplicity, and ease… And especially all the growth! But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things. This week, I’ll cover three critical examples Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior. But how do we teach people we put into leadership roles to do well at the things we will ask of them. In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams. For me, there was one moment that I knew that was exactly what was going to happen for us and our company. Tune in and I’ll tell you about that moment and how it can help you with your team. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more about Business TIPS at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed. Tune in to see what has worked for me and those I help. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

We all want more efficiency. But it can be so elusive! This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability Learn more at: http://www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?” Tune in and you’ll hear my answer Check out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes, or your profitability - at: www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

It’s been hard to stay on top of wage increases and employee expectations the last few years. Knowing when to grant wage increases and when to say no has been challenging. Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable. It can be frustrating. Very frustrating. Here’s a case study on how not to handle it. Check out Brian's new group at: www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supervisor. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "group" in the subject. We will send you back the Zoom link so you can join us on our next call. Get more at: www.serviceindustrysuccess.com

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call. Get more at: https://www.serviceindustrysuccess.com

How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call. Get more at: https://www.serviceindustrysuccess.com

You know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call. Get more at: https://www.serviceindustrysuccess.com

It’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gain the understanding that makes everything fall into place. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send you back the Zoom link so you can join us on our next call. Get more at: https://www.serviceindustrysuccess.com/

This week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

Everyone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.serviceindustrysuccess.com

Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to. Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.com Get more at: https://www.serviceindustrysuccess.com

No doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step-by-step solution that will really get your team engaged (without changing their compensation), go to: http://www.employeesecrettraining.com Get more at: https://www.serviceindustrysuccess.com/

We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-directed. When that happens… Well… Results may vary. Tune in and I'll share how we can keep ourselves on task and on track when there is nobody else available to do so. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step-by-step solution that will really get your team engaged (without changing their compensation), go to: http://www.employeesecrettraining.com/ Get more at: https://www.serviceindustrysuccess.com

Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress. Today we’ll dive in to the top 3 reasons that happens, and how to fix them. Get more at: https://www.serviceindustrysuccess.com If you want to come to the webinar mentioned in this episode, called "The Secret to Getting Employees to Care Again (without changing their compensation)," send Brian an email to hello@serviceindustrysuccess.com for upcoming dates and times.

For many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.com

One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com

Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in training. Tune in and I’ll tell you why I think that happens, and how I overcame this serious problem Get more at: https://www.serviceindustrysuccess.com

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at: https://www.serviceindustrysuccess.com

You are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.com