157. The Gift That Keeps on Giving
This week we are going to talk about quitting – or rather not quitting.
I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business.
Tune in to see what I mean!
Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
4
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156. Perfect Procedures or Imperfect Processes?
Everyone knows we need to get our processes and procedures documented and in place.
But there is a lot of confusion around this topic, from general understanding to specific applications
In this episode, I hope to clarify a few things that hold us back.
Get more at: https://www.serviceindustrysuccess.com
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155. What Went Wrong, Not Who Did Wrong
Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be.
Of course, there are several key distinctions between the two.
Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to.
Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.com
Get more at: https://www.serviceindustrysuccess.com
7
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154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor
No doubt there are several reasons business leaders and owners are held back from growing their teams and companies.
Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive.
Tune in to hear what I mean.
To attend Brian's upcoming training, titled:
The Secret to Getting Employees to Care Again A simple, step-by-step solution that will really get your team engaged (without changing their compensation), go to: http://www.employeesecrettraining.com
Get more at: https://www.serviceindustrysuccess.com/
7
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153. When You're in Charge, How Will You be Held Accountable?
We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses.
But, when you grow your company, you no longer have that person to make you do the things that must be done.
Our commitment, engagement, and performance levels become self-directed.
When that happens… Well… Results may vary.
Tune in and I'll share how we can keep ourselves on task and on track when there is nobody else available to do so.
To attend Brian's upcoming training, titled:
The Secret to Getting Employees to Care Again
A simple, step-by-step solution that will really get your team engaged
(without changing their compensation),
go to: http://www.employeesecrettraining.com/
Get more at: https://www.serviceindustrysuccess.com
7
views
152. The Top Three Reasons Most Training Doesn't Work
Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over.
Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress.
Today we’ll dive in to the top 3 reasons that happens, and how to fix them.
Get more at: https://www.serviceindustrysuccess.com
If you want to come to the webinar mentioned in this episode, called "The Secret to Getting Employees to Care Again (without changing their compensation)," send Brian an email to hello@serviceindustrysuccess.com for upcoming dates and times.
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151. Questions to Answer Before Doing More Work on Your Procedures
For many, a major project ahead is getting processes and procedures in place and documented.
This can be a daunting task.
Today, I hope to make the work of documenting your processes and procedures a whole lot easier.
Get more at: https://www.serviceindustrysuccess.com
11
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150. Do This so You Can Better Tell Your Story Later
One day you are going to want to tell your success story.
Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier.
And if you also do this, I promise your future self will thank you for it.
Tune in to see what it is.
Get more at: https://www.serviceindustrysuccess.com
5
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149. Is Your Training Creating the Outcomes You Want?
Training is expensive.
So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI.
But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in training.
Tune in and I’ll tell you why I think that happens, and how I overcame this serious problem
Get more at: https://www.serviceindustrysuccess.com
8
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148. What is Leadership?
Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic.
But what is leadership?
Tune in and I’ll tell you how I define it.
Get more at:
https://www.serviceindustrysuccess.com
9
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147. How You Are Crushing it!
You are crushing it. Yes you.
Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it.
Tune in and I’ll tell you how I know you are making more progress than your peers.
Get more at: https://www.serviceindustrysuccess.com
6
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146. The Impact of Big Companies Buying Your Competitors
There is a trend we can all clearly see of large investment groups buying smaller service companies.
What is this going to mean for you?
Tune in and I’ll tell you what I think.
Get more at: https://www.serviceindustrysuccess.com
14
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145. How to Tell if Hope is Our Strategy
We all know that hope is not an effective strategy.
Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth.
So how can we tell if the outcome we want is likely or just a hope or a wish?
Tune in and I’ll share the test I use.
Get more at: https://www.serviceindustrysuccess.com
14
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144. Things We Tell Ourselves That Cripple Our Growth
There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress.
Changing how we use and react to these phrases will make a world of difference.
Tune in to hear what they are.
Get more at: https://www.serviceindustrysuccess.com
16
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143. The Two Greatest Lessons I Think Charlie Munger Shared
Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old.
Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners.
Tune in to hear what they are.
Get more at: https://www.serviceindustrysuccess.com
7
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142. A Case Study on Poor Communication
We all know how important effective communication is. It can literally make or break our business.
Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it.
How do we know our company is communicating at the level we would like?
Tune in and I’ll tell you how I go about figuring this out.
If you would like to join Brian's new group for solving your growth and employee problems, just send an introductory email with the subject "$97 group" to hello@serviceindustrysuccess.com.
Get more at: https://www.serviceindustrysuccess.com
19
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141. What Will the Future You be Thankful For?
It’s Thanksgiving, so of course it’s a good time to talk about being thankful.
One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for?
Tune in and I’ll explain what I mean.
Get more at: https://www.serviceindustrysuccess.com
17
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140. Who You Should, and Should Not, Listen to
There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment
The right advice can save you, and the wrong advice can set you back months or years.
How can you know who to listen to?
Tune in, and I’ll share the test I rely on the most.
Get more at: https://www.serviceindustrysuccess.com
4
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139. The Companies That do not Adapt on This Will Not Survive the Next Few Years
It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”.
But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it.
Tune in and I’ll tell you what it is
Get more at: https://www.serviceindustrysuccess.com
3
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138. This Kind of Delegation is the Key to Freedom
Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom.
Time freedom. Financial freedom. The freedom of being their own boss.
And there is one thing that provides more freedom than any other.
And of course, we are resistant to it, which is why it’s so hard.
What is it? Tune in to find out!
Get more at: https://www.serviceindustrysuccess.com
15
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137. My Selfish Reason For Figuring Out What's in it for the Employee
As a business owner, I spend a lot of time trying to figure out what’s in it for the employee.
Some would say too much time.
My motivations are not as altruistic as my critics think.
In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish.
Stay tuned and I’ll explain what I mean.
Get more at: https://www.serviceindustrysuccess.com
18
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136. How Much is Not Having Effective, Well-Documented Procedures in Place Costing You?
Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on.
It’s also one of the most important.
For many, it’s the thing they are perpetually going to get to next week – like a diet.
Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money each day and each week.
Get more at: https://www.serviceindustrysuccess.com
10
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135. A Common Leadership Mistake That Absolutely Fights Human Nature
One of the things we can do that absolutely makes our lives more difficult is to ignore human nature.
Life is so much easier when we work with human nature, rather than against it.
Today, I’m going to talk about a mistake I often made early in my career, which is common among supervisors, managers, and even business owners.
In my opinion, this one mistake costs an obscene amount of wasted time, energy, and money.
Stay tuned to hear what it is.
Get more at: https://www.serviceindustrysuccess.com
11
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134. Your Biggest Competitive Advantages Over Big Companies
Sometimes it can feel like big companies have all the advantages.
And they do have very real advantages, to be sure.
But their size also provides massive opportunities for smaller companies – especially if we know what those are.
This week I share what I think are some of the biggest ways we can use their size to our advantage.
Get more at: https://www.serviceindustrysuccess.com
7
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133. You're Doing Better Than You Think
Being a business owner can be frustrating, even infuriating.
We can often feel alone and isolated.
And it can appear from our vantage point that everyone has it figured out except for us.
But is that really true?
Tune in and I’ll share what I've learned about this.
Get more at: https://www.serviceindustrysuccess.com
6
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