ZhemJZ

There are many things you can do to create and keep your employees engaged - if you can invest in an employee experience platform, send gifts, show employees how they advance company goals, emphasizing work-life balance, outings and gatherings, etc. - but if you're not in a position to invest, there are some simple things you can do to just show you employees that you care that don't include rolling out a new platform or becoming an event planner.

As a leader, the majority of people I have led have been Gen Y "Millennials" or Gen Z "Zoomers" - these younger professionals may enter the workplace with certain expectations or preconceived notions, and their leaders may have certain expectations or preconceived notions about them. Whenever you're dealing with multi-generational teams, it's important to keep generational perspectives in mind and understand how they may approach their education and career. Tips for Managing Millennials: -make teamwork a part of your culture -take advantage of their electronic comfort and possible literacy -focus on results -embrace diversity and flexibility ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #leadership #management #business #millennials #workplace #culture #generational music credit: StreamBeats -- www.streambeats.com

Throughout my years of leading customer service and technical support teams, I've picked up many tips and tricks and learned a lot of approaches to coaching and training agents in customer service and phone support. I often have put together a 'cheat sheet' for my support teams with some quick reference information on how to approach a customer interaction. For those in phone support, it's hugely beneficial to focus on these 6 areas of a customer interaction: 1:20 Smile 2:02 Answer 3:41 Gather 5:16 Ask 6:51 Listen 8:10 Wrap Up ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #customerservice #customersupport #phonesupport #support #helpdesk #leadership #management #business #career music credit: StreamBeats -- www.streambeats.com

Throughout my years leading customer service teams, I've learned a number of "dos" and "don'ts" for phone support and customer service.

When you hear the term "selfie stick" one image typically comes to mind - a group of inconsiderate and oblivious people crowding into someone swinging a phone around at the end of a metal pole trying to get "a good shot" for social media. Selfie sticks might feel like an outdated or fading concept if you don't need to take pictures with groups of friends, but there are plenty of reasons to purchase a Selfie Stick in the 2020s that you might not have thought of. Let's take a look at 3 different "selfie sticks" and explore the merits of each. In this video: Smatree SmaPole Q3 Telescoping Selfie Stick (purchased 2017) - amazon.com/gp/product/B00XN1P9QI Kamisafe Selfie Stick 51 inch Tripod (purchased 2019) - no longer on Amazon, but similar products available Kamisafe Selfie Stick 45 inch Tripod (purchased 2021) - amazon.com/gp/product/B086JNMDLR

Having a process documented is important to ensure everyone knows what to do and what to expect. No one is above the process - everyone at every level needs to follow the processes.

Do you assume tech knowledge comes easy to young people? Throughout my career in IT, I've watched the assumptions of the Digital Divide be challenged, and the actual line of divide shift. What once was "youth" and "male" dominated is now much more diverse. Organizations need to be careful to not bring preconceived notions of what a "tech person" looks like put them off hiring the best candidates.

I own a number of waterproof Bluetooth speakers, and they are all fairly similar in feature set. The Hydro-Beat Illumination has a similar feature set: volume up/down, quick Bluetooth pairing, ability to use as smartphone, waterproof, shockproof, rechargeable, etc. Where the HB Illumination stands out is the addition of an LED ring - it's subtle, but it makes it different. However, my favorite addition is probably that of the built-in FM radio - that's something I don't see often and so it's worth mentioning. Battery life and sound quality have been great so far. I don't like the multi-feature buttons for volume/track skip and I literally cannot remember from Bluetooth device to Bluetooth device which have long press/short press and which do what. I usually end up redialing when I mean to pause a song or skipping a track when I mean to adjust the volume. That's not a huge negative on the HB Illumination in particular, as I have the same issue with all by Bluetooth devices. I'm all for being more descriptive on the button icons. Get your own! http://a.co/d/hmCbx2M

My daughter wanted a robe like mommy, so when I came across the Sioro kids robe I thought it'd be a good buy. She loves it! It fits as expected, is comfortable, has a belt so it can be tied, pockets, and a hood! My only note/complaint is that the belt seems a little short - we probably could have gone up a size and still been okay. My daughter is 4, so we ordered the small and it fits well, though I could see her growing out of this in a couple years and handing it down to her little sister. Get your own! http://a.co/d/9V8RLfF

"Many policies are organizational scar tissue - codified over-reactions to situations that are unlikely to happen again." When creating a new policy, process, or procedure, be careful not to create a collective punishment for the misdeeds of an individual. Don't let the dogma of bad practices get in the way of your gut and what you should do. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #policies #procedures #reactions #process #business #leadership

If you want to be a decent human being and a good customer, you should fill out the survey every time you receive one - positive or negative, but mostly positive. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #survey #feedback #business #customerservice

Have you ever been asked to take a screenshot on your computer or your phone, and even though it seems super simple, didn't know where to start? Whether you are using a Windows PC, MacOS computer, iPhone, or Android, there are built-in solutions to grab a capture of part - or all - of your screen. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #techtips #protip #screenshot #windows #mac #iphone #android #issues #it #computer #communiZate music credit: StreamBeats -- www.streambeats.com

A few things to keep in mind before you click send

Overview and Review of two 'generic' solar power bank models

Every company needs to train and onboard new employees. Throughout my years of recruiting, hiring, onboarding, training, coaching, and mentoring - as well as times I've been a new employee going through onboarding/training programs - I have pinpointed some key things you should keep in mind in your own onboarding programs. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #process #business #leadership #onboarding #hiring #recruitment #training #mentoring

By not understanding and respecting the intake process of any department, you will likely burn out and drive away some of your best - and most helpful - coworkers. This is one of the biggest issues facing companies of all sizes, and not just in the IT department - when you don't have a defined process, and those who interact with your department/area of business don't understand or respect those processes, the work suffers. Many employees get burnt out because they "bend the process" for one, two, then every incoming request and instead of standing up for and teaching the process, they find out too late why the processes exist. If you work at a company with an IT department, you're likely familiar with dealing with "the help desk" in one way or another. I have taught, coached, and managed IT workers on how to handle customers for years, but another thing I like to do is teach customers - and end users - how best to interact with your IT department and what you can do to not drive your IT people crazy. When taking about the department intake process, if you don't try to understand and respect this, you will most assuredly burn out and drive away your IT workers. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #customerservice #customer #technology #business #process #it #helpdesk #servicedesk #employees #coworkers #procedure music credit: StreamBeats -- www.streambeats.com

Customer Service Rules - for when YOU are the customer Customer Service Rules - for when you are HELPING the customer Customer Service is extremely important in any organization, any industry. Whether you are a front-line customer service staff, a warehouse worker, or sitting at a desk, you will either HAVE a customer or BE a customer at some point. As a customer, there are rules you should adhere to if you want good service, just as there are rules for when you are helping a customer. Check out these 15 Customer Service Rules to help you on BOTH sides of customer service ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #customerservice #customer #business #helpdesk #servicedesk music credit: StreamBeats -- www.streambeats.com

Throughout my years of leading customer service and technical support teams, I've picked up many tips and tricks and learned a lot of approaches to coaching and training agents in customer service and phone support. I have often put together a 'cheat sheet' for my support teams with quick reference information on how to approach a customer interaction. In Part 1, we explored the 6 areas of a customer interaction, and in this video we go a littler deeper, exploring how to maintain a successful customer interaction: Paraphrase the Issue Keep the Tone Professional Phrases to Avoid Alternative Phrases to Use Don't Rush the Interaction ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #customerservice #customersupport #phonesupport #support #helpdesk #leadership #management #business #career music credit: StreamBeats -- www.streambeats.com

Implementing, enforcing, and managing dress codes can be uncomfortable, but that doesn't mean you shouldn't have one. Company dress codes still have their place in business, but you can have a dress code without being overly rigid. Good dress codes will protect and guide, not hurt and alienate. ------------------------------- |communicate |relate |innovate |create |connect linkedin.com/company/zhem facebook.com/communiZate ------------------------------- #business #professional #procedure #dresscode #policy #leadership #management #communiZate music credit: StreamBeats -- www.streambeats.com

You may have heard "the customer is always right" - this is incorrect, in fact, the customer is rarely right.

Get your own! http://a.co/gSyBfAn This is a great little desk fan! It's small and has a lot of movement/placement options. The clip is nice, and I'm also really happy that you don't have to use the clip - the clip is weighted enough that the fan can stand on it's own. I like that this is rechargeable, but I've had "rechargeable" fans before that did not last long because the battery just didn't last and you couldn't even use it while plugged in - I'm hoping that's not the case with this fan and I get a few years of use out of it. There are dedicated power, speed up and speed down buttons on the back which are nice - no fumbling and having the fan at a 5 when you first turn it on. It's a nice touch.

For $30 there's a lot to like about this gaming headset. I'm not a PC gamer, but I like having a pair of headphones with a microphone in case I need to make a call or video call someone while working from home. This headset offers a lot of features. Firstly, the cord is plenty long and has a little attachment at the end so you can either use it with a mobile device or a PC. In order to get the LED effects, you need a USB port on the PC. There is a control on the cord for you to turn on/off the microphone, on/off the LEDs on the headset, and a volume control. The microphone lights up so you know if it's on or off, which is one of my favorite features. Sound is decent, I did a 7.1 test successfully. They are comfortable and noise isolation/cancellation seems okay. Nothing too crazy advanced but for $30 you're still getting a lot. Overall, I'm impressed with all the little features that are packed in a good quality design. Get your own! http://a.co/d/bHopRer