Water firms in England and Wales ordered to cut £114m from bills

Water companies in England and Wales have been ordered to return £114m to customers through lower bills next year because progress on leakage and sewage spills has been “too slow”. Water companies in England and Wales have been ordered to return £114m to customers through lower bills next year because progress on leakage and sewage spills has been “too slow”.
Companies are judged against metrics including pollution incidents, customer service and leakage. This year, no company has been ranked in the “leading” category, 10 companies are in the “average” category, while seven are “lagging” – Anglian Water, Dŵr Cymru, Southern Water, Thames Water, Yorkshire Water, Bristol Water and South East Water.

https://www.theguardian.com/business/2023/sep/26/water-firms-england-wales-cut-customers-bills-ofwat

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