Timeless Business Tools

Timeless Business Tools

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    Are you making customers play a game of circular service? OMOQ #42
    0:56

    Are you making customers play a game of circular service? OMOQ #42

     6  views
    Do your managers use travel as an excuse for not responding to emails? OMOQ #41
    1:00

    Do your managers use travel as an excuse for not responding to emails? OMOQ #41

     6  views
    Who’s in charge? OMOQ #40
    0:57

    Who’s in charge? OMOQ #40

     15  views
    Are we choosing not to shovel snow off of customer driveways? OMOQ #39
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    Are we choosing not to shovel snow off of customer driveways? OMOQ #39

     22  views 1 comment
    Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
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    Would you ever deliberately serve wilted mint in a mojito? OMOQ #38

     4  views
    What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
    0:58

    What if the use of DIRECT MAIL could increase your revenue? OMOQ #37

     13  views
    When was the last time you gave customers something extra? OMOQ #36
    1:00

    When was the last time you gave customers something extra? OMOQ #36

     3  views
    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
    0:57

    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35

     12  views
    When was the last time your company trained employees on phone etiquette? OMOQ #34
    1:00

    When was the last time your company trained employees on phone etiquette? OMOQ #34

     19  views
    How much volunteer service does your company provide to customers? OMOQ #33
    0:54

    How much volunteer service does your company provide to customers? OMOQ #33

     4  views 1 comment
    Are customers truly happy with your level of customer service? OMOQ #32
    1:00

    Are customers truly happy with your level of customer service? OMOQ #32

     8  views
    Is margin erosion chipping away at the profitability of your company? OMOQ #31
    1:00

    Is margin erosion chipping away at the profitability of your company? OMOQ #31

     33  views
    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
    1:00

    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30

     5  views
    How are you using situational observations to improve your business? OMOQ #29
    1:00

    How are you using situational observations to improve your business? OMOQ #29

     9  views
    Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26
    0:54

    Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26

     5  views
    How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25
    0:58

    How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25

     5  views
    What Does It Cost Your Business When You Betray Customers? OMOQ #24
    1:00

    What Does It Cost Your Business When You Betray Customers? OMOQ #24

     9  views
    Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23
    0:59

    Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23

     4  views 1 comment
    Would Customers Describe Your Company as Careful, or Careless? OMOQ #22
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    Would Customers Describe Your Company as Careful, or Careless? OMOQ #22

     5  views
    Is Your Customer Service Managed by Personality, or Process? OMOQ #21
    1:00

    Is Your Customer Service Managed by Personality, or Process? OMOQ #21

     13  views
    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19
    0:53

    Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19

     4  views 2 comments
    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18
    0:44

    Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18

     8  views 1 comment
    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17
    0:48

    Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17

     10  views 1 comment
    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16
    0:41

    Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16

     3  views
    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15
    0:42

    Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15

     22  views 1 comment