Timeless Business Tools

Timeless Business Tools

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    Does your business correspondence resemble short hand text messages? #54
    0:52

    Does your business correspondence resemble short hand text messages? #54

     3  views
    Do you abuse the implementation of verbal auto-correction? #53
    0:57

    Do you abuse the implementation of verbal auto-correction? #53

     15  views
    What is the anticipated cost of creating unhappy customers? #52
    0:55

    What is the anticipated cost of creating unhappy customers? #52

     21  views
    How are you demonstrating authenticity during customer interactions? OMOQ #51
    0:51

    How are you demonstrating authenticity during customer interactions? OMOQ #51

     17  views
    Is your company guilty of telling customers what they want to hear? OMOQ #50
    0:50

    Is your company guilty of telling customers what they want to hear? OMOQ #50

     13  views
    Are you able to defend what you tell, and sell customers? OMOQ #49
    0:52

    Are you able to defend what you tell, and sell customers? OMOQ #49

     13  views
    Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48
    0:59

    Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48

     21  views
    Is your CSR team proactive-centric? OMOQ #47
    0:58

    Is your CSR team proactive-centric? OMOQ #47

     9  views
    Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
    0:57

    Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46

     18  views
    Do you want to improve your customer experience deliverables? OMOQ #45
    0:54

    Do you want to improve your customer experience deliverables? OMOQ #45

     6  views
    Do you deliberately put customer needs ahead of company needs? OMOQ #44
    0:55

    Do you deliberately put customer needs ahead of company needs? OMOQ #44

     17  views
    Do you treat your vendors with the respect they deserve? OMOQ #43
    0:58

    Do you treat your vendors with the respect they deserve? OMOQ #43

     12  views
    Are you making customers play a game of circular service? OMOQ #42
    0:56

    Are you making customers play a game of circular service? OMOQ #42

     6  views
    Do your managers use travel as an excuse for not responding to emails? OMOQ #41
    1:00

    Do your managers use travel as an excuse for not responding to emails? OMOQ #41

     6  views
    Who’s in charge? OMOQ #40
    0:57

    Who’s in charge? OMOQ #40

     15  views
    Are we choosing not to shovel snow off of customer driveways? OMOQ #39
    1:00

    Are we choosing not to shovel snow off of customer driveways? OMOQ #39

     22  views 1 comment
    Would you ever deliberately serve wilted mint in a mojito? OMOQ #38
    1:00

    Would you ever deliberately serve wilted mint in a mojito? OMOQ #38

     4  views
    What if the use of DIRECT MAIL could increase your revenue? OMOQ #37
    0:58

    What if the use of DIRECT MAIL could increase your revenue? OMOQ #37

     13  views
    When was the last time you gave customers something extra? OMOQ #36
    1:00

    When was the last time you gave customers something extra? OMOQ #36

     3  views
    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35
    0:57

    Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35

     12  views
    When was the last time your company trained employees on phone etiquette? OMOQ #34
    1:00

    When was the last time your company trained employees on phone etiquette? OMOQ #34

     19  views
    How much volunteer service does your company provide to customers? OMOQ #33
    0:54

    How much volunteer service does your company provide to customers? OMOQ #33

     4  views 1 comment
    Are customers truly happy with your level of customer service? OMOQ #32
    1:00

    Are customers truly happy with your level of customer service? OMOQ #32

     8  views
    Is margin erosion chipping away at the profitability of your company? OMOQ #31
    1:00

    Is margin erosion chipping away at the profitability of your company? OMOQ #31

     33  views
    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30
    1:00

    Imagine what your business would look like if you became a Doctor of Details? OMOQ #30

     5  views