Name: How to be a Good Customer - Report Technology Issues
Uploaded: 2021-05-31T21:13:07+00:00
Duration: 7 min 12 s
Description: If you work at a company with an IT department, you're likely familiar with dealing with "the help desk" in one way or another. I have taught, coached, and managed IT workers on how to handle customer

3 years ago

customer service customer IT technology help desk service desk

If you work at a company with an IT department, you're likely familiar with dealing with "the help desk" in one way or another. I have taught, coached, and managed IT workers on how to handle customers for years, but another thing I like to do is teach customers - and end users - how best to interact with your IT department and what you can do to NOT drive your IT people crazy.

In this video:
1. In you have a tech issue, report it
2. Providing good information
3. Don't wait

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