Name: How to be a Good Customer - Don't Attempt the Lingo
Uploaded: 2021-06-01T00:13:02+00:00
Duration: 7 min 8 s
Description: If you work at a company with an IT department, you're likely familiar with dealing with "the help desk" in one way or another. I have taught, coached, and managed IT workers on how to handle customer

3 years ago

jargon lingo business customer customer service information technology IT help desk service desk

If you work at a company with an IT department, you're likely familiar with dealing with "the help desk" in one way or another. I have taught, coached, and managed IT workers on how to handle customers for years, but another thing I like to do is teach customers - and end users - how best to interact with your IT department and what you can do to NOT drive your IT people crazy.

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