How to cancel an order on eBay as a seller WITHOUT receiving a Transaction Defect (2022)

How to cancel an order as an eBay Seller without receiving a transaction defect in 2022Show more

In this video, Ela will discuss how to handle return cases on eBay with real examples.
Video Overview
0:00 Intro
0:23 Case 1: Product size issue
1:13 Return Item: Buyer Return
1:40 Details of specific return request
2:32 Q1: Why does eBay automatically accept the return request?
3:23 Q2: What should you do now?

Case 1: Product size issue. When you receive a return request, you receive messages from eBay like displayed.

Return Item: Buyer Return. You will see information about when the buyer should ship the item back

Details of specific return request. You will see order number, request amount, on hold amount, buyer name, reason for return, and comments.

Note: eBay automatically accepted the return request

Question 1 to consider: Why does eBay automatically accept the return request, even if I disabled the "accept to automatically return request"?

Answer: eBay automatically accepted the return request because this is a standard remorse return in which in this case is "Item doesn't fit". Even though you have disabled something like this, you are obligated to return this back, regardless. This is standard distance selling regulation law
but you can check your own country to double check.

Question 2 to consider: What should you do now?

Answer: The buyer should return the item at their own cost and the return case will have all returns information included so your buyer can send the item back. If you are dropshipping, you would need to let your supplier know. Return request will always be accepted within 30 days. eBay will automatically generate a label.

Suggestion: As soon as you get a return, inform your supplier right away as they will often send you a return label. If you do it fast enough you can send a message to your buyer telling them to ignore the eBay label and use this one. If they do, great! It will go directly back to your supplier. If not, it will come to your address, use the label the supplier gave you, and you need to post it back to them. You may probably need to pay for the eBay label and the return label.

Another suggestion: Offer the buyer to give the item back as a gift to someone and ask him if he wants a different size for himself which you can send to him.

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