Breaking into Information Technology / Cyber Security Careers
I have had the opportunity to manage many professionals at the beginning of their career. A question I often get is "how can I break into a career in IT" = here are 5 tips for breaking into a career in Information Technology or Cyber Security.
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Eric Brodkin Tractor Pull 2022
Eric Brodkin has pulled trucks, firetrucks, and heavy equipment.
Eric has cerebral palsy, and has been wheelchair bound since he was 8 years old.
In 2019, Eric pulled a truck weighing 30,000 pounds
In 2021, Eric pulled a tractor weighing 30,000 pounds more than 17 feet
In 2022, Eric is attempting to go bigger than he ever has by more than 8,000 pounds, pulling this 39,000 pound Wheel Loader.
music credit: StreamBeats -- www.streambeats.com
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You Know Tech because you're young and other Lies of the Digital Divide
Do you assume tech knowledge comes easy to young people?
Throughout my career in IT, I've watched the assumptions of the Digital Divide be challenged, and the actual line of divide shift. What once was "youth" and "male" dominated is now much more diverse. Organizations need to be careful to not bring preconceived notions of what a "tech person" looks like put them off hiring the best candidates.
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Tech Pro Tips - Remote Work Methods - VDI vs VPN vs Remote Desktop
If you're a remote worker or a hybrid worker who is remote part of the time, your company likely has a multitude of ways to get connected to the company network. Many companies utilize VDI, VPN, and remote desktop to accomplish this. But why do they have to and what do all these terms mean?
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Even More Phone Etiquette Dos and Dont's
Throughout my years leading customer service teams, I've learned a number of "dos" and "don'ts" for phone support and customer service.
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The Importance of Process
Having a process documented is important to ensure everyone knows what to do and what to expect. No one is above the process - everyone at every level needs to follow the processes.
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Don't Say Anything you wouldn't want to be told yourself
If you want to be a good customer, stop treating people like you know how to do their job better than they do. That's not only unprofessional and inappropriate, but you wouldn't stand for that in your job. If you wouldn't want to hear it, don't say it to others.
If you're in customers service or running a company who works with customers internally or externally, don't placate bad customers by pushing aside your good customers. Nothing drives away good customers by watching you tolerate bad ones.
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Tech Pro Tips: Keeping Passwords Secure
Like it or not, we live in a digital word full of services, and all those services need accounts, and all those accounts need passwords. I can be annoying to have to create new passwords for every service, but you also need to be secure - is it even possible to be secure and remember all those passwords?
Yes. Yes it is.
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More Phone Etiquette Dos and Don'ts
Throughout my years leading customer service teams, I've learned a number of "dos" and "don'ts" for phone support and customer service.
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Phone Etiquette Dos and Don'ts
I've learned a number of "dos" and "don'ts" for phone support and customer service.
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Tech Pro Tips - Don't Lose Your Files
Are you still storing files on your laptop or desktop? Do you use the Documents folder or pile them all on your desktop wallpaper so you can't see the picture behind it?
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Prioritization in Customer Service
If you aren't using a prioritization matrix, you may already be failing your customers and your agents. A Priority Matrix is an easy way to give a "cheat sheet" to your agents - and a way to set rules/process/guidelines for every level of your organization. Set your priorities, then stick with them.
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Tech Pro Tips - Caring for your Laptop
Whether you have a Mac or PC, taking care of your laptop is important to ensure that your computer will last as long as you need it. Take care of your laptop to extend its life.
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The Customer is Never Right
You may have heard "the customer is always right" - this is incorrect, in fact, the customer is rarely right.
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Improving your Virtual Meetings
By simply paying attention to a few key things, you can vastly improve your virtual meetings and videoconferences for the better.
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Momax Q.LED 2 Desk Lamp with Wireless Charger | unboxing + review
The new-and-improved Momax Q.LED 2 Desk Lamp comes packed with a 15W fast wireless charger, 10W USB charging port, ambient lighting, adjustable positions, and - oh yeah - a light! Dimmable and tunable 1000 lumen LED light.
In this Video:
MOMAX Q.LED 2 Desk Lamp - amazon.com/gp/product/B09BVM7PWG
Music:
Streambeats
#desklamp #lamp #wirelesscharger #review #unboxing #desk #bedroom #office #home
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Video / Audio / Videoconference Setup Tips
Chances are you have participated in a number of videoconferences or meetings remotely, as we've all gotten pretty familiar with working remotely. However, even though most people are familiar with video meetings at this point, there are still big mistakes people make when setting up their home offices - not caring about Video, Audio, and Lighting.
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|communicate |relate |innovate |create
|connect
linkedin.com/company/zhem
facebook.com/communiZate
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#business #video #audio #homeoffice #teleconference #videoconference #webcam #communiZate
music credit: StreamBeats -- www.streambeats.com
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Implementing & Managing Dress Codes
Implementing, enforcing, and managing dress codes can be uncomfortable, but that doesn't mean you shouldn't have one. Company dress codes still have their place in business, but you can have a dress code without being overly rigid. Good dress codes will protect and guide, not hurt and alienate.
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|communicate |relate |innovate |create
|connect
linkedin.com/company/zhem
facebook.com/communiZate
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#business #professional #procedure #dresscode #policy #leadership #management #communiZate
music credit: StreamBeats -- www.streambeats.com
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Professional Networking is Difficult
Like it or not, networking is the best way to grow in your career, build connections, and maybe even get that interview for that job you have your eye on. If you hate networking with people, you're not alone - most people hate networking, and some make excuses for why they don't have to network. Those who do network often go about it in the wrong way, and end up networking with the wrong people, for the wrong reasons.
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Tech Pro Tips - Taking a Screenshot
Have you ever been asked to take a screenshot on your computer or your phone, and even though it seems super simple, didn't know where to start? Whether you are using a Windows PC, MacOS computer, iPhone, or Android, there are built-in solutions to grab a capture of part - or all - of your screen.
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|communicate |relate |innovate |create
|connect linkedin.com/company/zhem
facebook.com/communiZate
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#techtips #protip #screenshot #windows #mac #iphone #android #issues #it #computer #communiZate
music credit: StreamBeats -- www.streambeats.com
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Customer Service: Focus on what you CAN do
Throughout my years of leading customer service teams, I've picked up many tips and tricks I've passed along. I often hear people in customer service telling customers what they "can't" do for one reason or another. Instead of telling customers what you can't do, try focusing on what you can do. This one shift in focus will instantly improve your customer interactions.
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|communicate |relate |innovate |create
|connect linkedin.com/company/zhem
facebook.com/communiZate
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#customerservice #customersupport #support #helpdesk #leadership #management #business #career
music credit: StreamBeats -- www.streambeats.com
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Momax Desk Lamp with Wireless Charger | Unboxing & Review
The MOMAX LED Desk Lamp with 10W Wireless Charger is one of the best additions for your home office or bedroom.
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Deck Demolition and Build Time Lapse
From old deck to new deck in less than 10 minutes.
Builders: MX Builders LLC
Music: Streambeats
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Your Customer Service Cheat Sheet | part 2: Maintaining Successful Customer Interactions
Throughout my years of leading customer service and technical support teams, I've picked up many tips and tricks and learned a lot of approaches to coaching and training agents in customer service and phone support.
I have often put together a 'cheat sheet' for my support teams with quick reference information on how to approach a customer interaction. In Part 1, we explored the 6 areas of a customer interaction, and in this video we go a littler deeper, exploring how to maintain a successful customer interaction:
Paraphrase the Issue
Keep the Tone Professional
Phrases to Avoid
Alternative Phrases to Use
Don't Rush the Interaction
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|communicate |relate |innovate |create
|connect linkedin.com/company/zhem
facebook.com/communiZate
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#customerservice #customersupport #phonesupport #support #helpdesk #leadership #management #business #career
music credit: StreamBeats -- www.streambeats.com
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