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75 arliest possible start and completion dates.59 What information does the project manager initially need when preparing the initial cost estimate for the project: verification of the estimating process. Cost management plan. Available historica

22.3 Management of tacit knowledge in information system projectsCharacteristics of tacit knowledge: difficult to subdivide difficult to

gement to create more opportunities for communication between employees Establishing an index of explicit knowledgeDesigning and developing the combination of participation and support from the top management of the

ects Steps of explicit knowledge management: capture filter organise disseminate apply Measures of knowledge management in information systems projects

Top-down monitoring and facilitating knowledge-related activities; creating and maintaining knowledge infrastructure; updating the organisation and transforming knowledge assets; and using knowledge to enhance its value. 22.2 Manageme

be applied Concepts and connotations of Knowledge Management: 1) Knowledge management refers to the process of creating acquiring and using knowledge in order to enhance organisational performance.

n: acquiring knowledge from outside and organising it according to certain classifications Internalisation: refers to the transfer of knowledge and extracting knowledge from outside Mediation: finding the best source of knowledge Cog

) Redesign of target processes 6) Implementation of new design 7) Continuous improvement 8) Restart Chapter 22 Knowledge Management 22.1 Knowledge Management Overview Explicit knowledge

KBSI's BPR implementation framework 2) Multi-layer BPR implementation framework 4. Steps for BPR implementation 1) Initiation of BPR project 2) Development of change plan 3) Establishment of project team 4) Analysis of target processes 5

f the operation process in terms of capital manpower equipment management information and information system support of various activities.

Brainstorming method and Delphi method. ss generated by the overall objectives and business strategies of the enterprise; operation process: directly related to meeting the needs of external cu

6. Benchmarking targeting method 21.3 Business Process Reengineering 1. Definition of Business Process Reengineering Generally speaking business processes are divided into three categories: management processes operational processes and sup

dependencies. g the buffer activity durations and the resources available for the planned activities. To ensure that activities are planned for duration t

at allows the project schedule to be adjusted according to limited resources The critical chain method adds duration buffers which are non-work plan activities.

57. Multi-programme analysis is used in activity resources. Estimation of time required for activities. 58. All of the following statements about critical chaining are correct except: The criti

llowing statements are correct except: Dummy activities are not actually planned activities and have no work contentDuration of dummy activities is given a value of 0 when performing progress network analysis. Dummy activities are used in ON because they have only FS

period nears completion all correct The planning milestone list lists all milestones The milestone list is used in the schedule model requirements. Milestones are mandatory both according to project requirements and contractual

54. Control points for senior management can be located at selected management points ady exist. The planning portfolio is a component of the work breakdown structure below the control account in the work breakdown structure but above the work

above the level of the work package. Control points for control accounts can be used as a basis for planning when the relevant work packages have not yet been planned The planning portfolio is used to plan known work elements for which specific planned activities alre

ue except: rolling planning is a progressive refinement of planning Expressions Project planning activities should be at the same level of detail over the life of the project During early strategic planning activities are only detailed to milestone

judgement 52. In activity definition work packages are systematically broken down into smaller components called: control accounts (ontrolount) resource breakdown structures (RS) planning portfolios (PlnningPkge) planning activities (Sheuletivity) 53. All of

completed in developing the project management plan before implementing the six processes chedule management plan schedule baseline 51. tools for schedule control in addition to progress reports

Less than 0 equals 0 less than free float time greater than 049 In general balancing resources will: extend duration ensure quality increase a small number of items decrease items 50. one planning process has been

uts scope controlled outputs scope verified outputs wo months ahead of schedule. ed the budget. In this case

the most effective way to compress the schedule is to: catch up on work and follow up quickly with overtime to reduce task estimates 47. The process of revising the schedule based on the actual resources available is called resource: allocation. Adding. Scheduling. 48. The total float time for an activity on the critical path is