The Executive Housekeeper101

A perfect message for anyone who is new as an Executive Housekeeper The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! The quality of the team and staff that you build in your department, depends on the relationships you build when an applicant applies at your Hotel~! You will see every applicant that walks into the Hotel with no exceptions~! We interview for potential employees when we are fully staffed, so that we have options when staffing levels fall.

The message is a bit longer than normal, because this is a compilation of assorted segments from previous videos that ended up on the cutting room floor in the studio. I considered that I assembled the tail-ends of these clips together and see if I could make it work as a package...I like it~! Yes...there are a lot of "Politics" in the Housekeeping Department. When you have that many lives crossing in the arena of a Hotel...well, things have to be handled just right to keep everybody's mind moving forward in a positive and productive manner. As far as I know, this is the only such information available on the web. This is real life situations we discuss and we break down the essence of what is important in order to have a "Peaceful" Housekeeping environment. One must have a "Deeper Soul" to be an Executive Housekeeper, greater intuition, greater sensitivity and one must be able to "Reinvent" the Department at will on zero notice. You must be a "Creator" in order to successfully run a Housekeeping Department. This is perfect for first time Executive Housekeepers and Supervisors, Hospitality Students and I hope to inspire all of the same.

This is a longer video but it is packed with detailed information and helpful understandings. Some of the best solutions are near the end so watch it all and like it and share the video! If Employees call off at will and on key days, if they run late regular and you are afraid to respond with correction, because you cannot replace the Employees?....YOU HAVE A HOSTAGE CRISIS~! If a previous Housekeeping Manager promised Employees set days off and a certain amount of hours each week, and you cannot change it without mutiny in the department?....YOU HAVE A HOSTAGE CRISIS~! If Human Resources will not let you terminate Employees because they look bad due to "Turn-Over?...YOU HAVE A HOSTAGE CRISIS~! If Employees tell you, you or someone has to assist them every day or they cannot finish the required work?...YOU HAVE A HOSTAGE CRISIS~! We have all experienced this at one time or another or....right now today you are burdened with these politics in your department. YOU CAN END THE HOSTAGE CRISIS....Abel Josephson goes deep into solutions and understandings that will assist you in making a new plan and obtaining a new productive direction for your Housekeeping Department~!

"Training" is more than just teaching a new Employee their new duties and responsibilities. "Organizing Training" involves juggling your Budget and scheduling to maximize productivity. Learning to work with your Budget and overall scheduling of all employees will be important to understand. Especially how you accrue these schedule hours to your expense lines. A perfect message for anyone who is new as an Executive Housekeeper -

The office of "Human Resources" is a vastly misunderstood office in the Hotel/Resort... This message breaks down the Office and it's duties to show you how much more "You are the Director of Human resources. This true and it should be true and known to you. You operate the largest department on Property and as well, you manage the largest Expense Budget for both supplies and payroll. You have an enormous responsibility and must be skilled mentally, organizationally, emotionally, spiritually and have intuitive people skills. These skills can be learned if you are new but it helps if they are organic in your heart... The "Art" of keeping everybody's Mind and heart moving forward...it is an "Art Form" and a "Craft" that must be learned, reinvented, and developed through time and temperature. This is a "Content Rich" message. watch the Video/verbal message, then watch a second time just to read the Subtitles. There are 2 very different messages. This is packed~!

Interviewing Employees for employment and Terminating Employees are two very important duties of the Executive Housekeeper. It requires as much "Talent" to do both as it does to create music, paint canvas or sculpt stone. Many Executive Housekeepers run their programs in the same stock cliche way that everybody else does in town...but many times....they simply lack "Talent". Most Housekeeping departments have all the structure but lack the "Talent" to motivate and to accommodate the the good people they employ....so....unfortunately they have constant turn over and even decent in their departments continually. In this message you will learn that to salvage Employees from termination is the same method by which they will terminate the employee. Housekeeping Departments, in terms of the group of people that populate it, are like a field that must be seeded, watered, cultivated and parented along unto maturity and fruit. It is a people business before it is a cleaning business. Terminations are put off for weeks because Managers simply have no skills and organizational fundamentals that make one prepared in the day of need.... This message covers a lot of good ground, fundamental philosophies and methods by which you will develop Termination skills that turn it from a Negative experience into a positive experience.

Learn what a Room Section is. Learn the various purposes for having Room Sections. Learn why the Hotel Rooms become cleaner when you change the Room Sections every 6 months. Learn how to maximize productivity when managing Room Sections. Learn what a "Do Not Disturb" sign is worth, in dollar amounts, and what to do with that value. Learn what Room Credits are and how to assign them. Learn how to Manage ongoing in room Deep Clean projects on a daily basis. Learn how to get more Operating Budget in the next Fiscal year. Learn how the Hotel should be blocked in low occupancy nights. Learn Learn Learn! This is perfect for the first time Executive Housekeeper, Floor Supervisor or someone fresh from Hospitality school who has not yet gained experience in the real world of Hospitality. This Video Message is longer than most which means it is "Undeniably Content Rich"~! Like most of these Messages, this is big picture compass oriented Management points of view.

A perfect message for anyone who is new as an Executive Housekeeper. You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! We are called "House-KEEPER" because in "Keeping the House is where the opportunity for TIPS lies. The "Art" of Keeping House is where we WOW the Guest and that generates repeat Guests which generates revenue for the Hotel. Keeping the House is where we make our TIPS and when we learn this art....cash tips flow in the rooms~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! SHARE THE VIDEO....Leave comments and give feed back...I respond to everyone~! If it isn't simple it isn't solved~!

It is your first Job as an Executive Housekeeper, or you have just moved to Manage a New department at another property? This message explains some starting points and more importantly, some ways to approach the new Department in a methodical and organized way. All new Executive Housekeepers will make changes but how you make them can make or break the success. You want a smooth transition from one Manager to another Manager. You must begin to analyze and improve certain systems and procedures. Yes...but you do not want to disrupt or offend a new department. Building trust relationships as soon as is possible is key. You must become and remain a student of the department. A student of each individual and a student of the Department as a whole. Before you know what can or must be done or changed, you must fully recognize how the Department is being run currently. From my experience and history in 4 and 5 star Hotels and Resorts, this method and approached has always worked very well.... People People People...People and relating to People is 80% of the job. Be a student of the property and then when you fully understand its productivity or lack there of....then you can begin to make changes....

A perfect message for anyone who is new as an Executive Housekeeper Your "Employee Handbook" is the common denominator amongst all Employees. Decision making, in terms of interacting with Staff, will all be in accordance to the guidelines in the Handbook. KNOW YOUR EMPLOYEE HANDBOOK~! You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~!

There are 3 keys to remember... 1)....See the property through the guest eyes. 2)...A guest dons't know what their looking at...but they see it~! 3)..."Clean"; is defined as a "Lack of evidence that anyone has been in this hotel room before". 4)...Never let a guest see something that they can't get over. Have a plan and train your staff to be vigilant and maintain order and cleanliness in Hallways and other guest areas while they are working. Guests are examining your hallways as they walk and are already making decisions about the cost per value that they are expecting to receive. Perceptions are important as well as first impressions. This message sheds light on some mistakes that must be avoided in Hallways.

You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! If you are overwhelmed in your department, things are out of hand, can never catch up? This is because you try to fix everything at once and this is never possible. To "Control Quality" requires patience and diligence~! Fix ONE THING AT A TIME and eradicate your department of the problems that plague you~! "Quality Control" begins at the morning stand up meeting in your department, with all employees present. This Video details the process it takes to get a handle on your most common clean and cleaning issues~!

A perfect message for anyone who is new as an Executive Housekeeper. Why do your Hotel Guests report shortcomings in Housekeeping to the front desk during their stay?....It is because the Guest is a better Inspector of Hotel rooms than Housekeeping. How can this be? One reason is that rooms are not being set up for Inspection correctly. This, leaving many areas of the room without inspection. Preparing a Hotel room for inspection can leave unexpected results that are then discovered by the Hotel Guest. Room Inspection need not take a lot of time. Inspection is the key to finding problems before a Guest discovers them. You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! If it isn't simple it isn't solved~!

“The Executive Housekeeper 101”~! "How to Manage a Deep Clean Program" To see all of my classes....find the "Playlist" on my video channel~! A perfect message for anyone who is new as an Executive Housekeeper You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! To "Control Quality" requires patience and diligence~! Fix ONE THING AT A TIME and eradicate your department of the problems that plague you~! A "Deep Cleaning Program" happens every day...!!! here is how and what to do! If it isn't simple it isn't solved~!

A perfect message for anyone who is new as an Executive Housekeeper.... You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! How to "Measure" if your department is productive or un-productive~! Simple math will tell you if your performing at maximum productivity, or, if your paying for more than your getting~!~ How to stay on budget~! How to maintain quality control and have a handle on your expenses~!

This is a content rich explanation detailing the process of opening the Housekeeping department. The content on this video regards "Opening the House" or as some call it "Breaking out the House" each day and assigning rooms and projects. Learn what reports are important and why. Understand how to lead the Room Attendants through the day and what the room priorities are. Balancing work loads is crucial for maximum productivity! Keeping every Staff Member productive with no wasted time, energy or motion is so crucial to opening and closing the day. The Front Desk can make changes to room status that can cause tremendous problems, learn how to prevent these problems. This is perfect for the first time Housekeeping Executive, manager, Supervisor or anyone desiring a good starting point for what to know when you are an Executive Housekeeper.

A perfect message for anyone who is new as an Executive Housekeeper You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! Your schedule system is the first step in successful Housekeeping Department management~!

Learn how to organize everything pertaining to the maintenance you need completed in your guest rooms~! I have never met nor have seen a Director of Engineering that walked down hotel rooms to make lists of needed repairs~! That type of Director of Engineering/Supervisor does not exist, but so many times we think they should be more involved. It makes sense that you should make these lists and organize them because you are in the rooms and in public areas every day. I will teach you how to find and organize the "Punch List" that provides efficiency for maintenance members of your team. The Engineering department Staff is very busy doing repairs and maintenance, so You will map out where they need to go in an efficient manner.

You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! It takes time and experience to understand how to work with your General Manager. The General Manager needs all Departmental Directors to do as well as they can. In this message you will get insight on the best way to serve the General Manager and as well, how to serve the Managers around you in your Hotel or Resort.

A perfect message for anyone who is new as an Executive Housekeeper~! You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! The Housekeeping Uniform is the first level of presentation, it is an "Optic" that must be correct in order that the perceptions of the Hotel Guest is in proper order. Uniform standards must be excellent and consistent.

Operating a "Lost and Found" department in a Hotel or resort is easy...there are just a few things to know. Keep it simple.

A perfect message for anyone who is new as an Executive Housekeeper There are 3 secrets to successful Hotel Housekeeping operations. If you achieve these 3 specific goals, you will have much higher performance scores. You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~!

A "Zero Smell" Hotel room is the ultimate goal! Smells and odors are your number one enemy in Hotel rooms. A perfect message for anyone who is new as an Executive Housekeeper There are 3 secrets to successful Hotel Housekeeping operations. The first is "Zero Smell". This Video Message explains how to get to a "Zero Smell" guest room. If your rooms have no detectable smell or odor, you will have much higher performance scores. traditional methods of Ozone machines and deodorizers will not get the results you desire. You must remove the causes of smells and odors. You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~!

You will learn things that your general manager does not even know~! Housekeeping Training - 3 Mysterious Secrets - Part 3 "Nothing Can Be Crooked" A perfect message for anyone who is new, as an Executive Housekeeper There are 3 secrets to successful Hotel Housekeeping operations. The 3rd is "Nothing Crooked".... This Video Message explains how to increase repeat business, decrease discount rates at the Front desk....AND.....The step to take to increase in room CASH TIPS for housekeepers~! A guest doesn't know what their looking at but they see it. A guest subconsciously sees crooked in room furniture, collateral, lamps, art work and such as "Dirty" when things are not right. You will be informed and yes, entertained by this straight talk from an Executive Housekeeper with years of 4 and 5 Star Hotels and Resorts~! The Hospitality Industry is a “Type of Entertainment” and a “Form of Show business”…..One of the most fulfilling industries to work in~! To see all of my classes....find the "Playlist" on my video channel~! If it isn't simple it isn't solved~!

How does Soap work? What happens to Soap after it goes down the drain? How do I train Employees on new Chemicals?...And, what Chemicals are best to use and why? Learn about Virus control and the need for safety First for your Employees. Be introduced to the Spartan Chemical Products. Foamy Q&A, RJ8 and Consume. This is a short but content rich Message that all first time Executive Housekeepers should view and enjoy.