MIC Key Snaps Videos

Want to succeed? So did Walt Disney. And usually he did. Walt once described his approach to success as “dogging it until it’s done and done right.” One example is the way that Walt’s love of trains led to financial stability for the Walt Disney Company.

Imagine hosting a party for 100,000 people in your home. How would make each person feel special? Here’s how Disney does it.

Forget those crazy guests running to the newest ride. At Walt Disney World, it’s cast members who often get to experience the new things first.

How do you train a new employee without overloading him or her with information? This snap showcases on trick Disney has used. It’s simple and effective.

Six months after it opened, Toy Story Land at Disney's Hollywood Studios was showing wear. That might surprise some, but Disney has a history of failures they fix on the fly. The point isn’t the failures, it’s how you respond.

Sometimes those of us who worked at Epcot’s Listen to the Land boat ride felt that we were ice cream police.

Guests gaze in amazement as the Disney parade passes by. What they barely notice is the aftermath: a trashy mess. Trash is not magical. But the clean-up is.

Ever notice how things at Disney look so fresh, new, pristine. It’s a philosophy that comes directly from Walt. The Disney Cruise Line articulated that philosophy with a bold claim wrapped in simple language.

I was backstage at Epcot in the 1980s leaving the cast cafeteria. Then the guy in charge of Epcot, Greg Emmer, comes around the corner. What he did next shocked me.

It's dusk in Town Square at the Magic Kingdom. Members of the Security team are conducting the American flag retreat ceremony. This ceremony comes with an extra guest satisfier. It’s a special magic moment.

Disney guests expect cast members to know everything. It’s overwhelming … especially for a new person. Here’s a trick Disney uses to help trainees and their guests.

Walt Disney intuitively developed a formula. It’s Strength + Application = Value. That formula led to his success.

Why is one Disney employee gloomy and the other happy? Both are playing a character. It’s called Performance Themeing and it’s a major factor that creates Disney’s magic.

All evening we crawled through the bushes around Epcot’s Spaceship Earth. Scared a few guests too. One small boy, however, have a grand time playing hide and seek with us. For us, it wasn’t so much fun.

One of my popular leadership presentations is called Counterintuitive Leadership Lessons Learned at Walt Disney World. The lessons seem odd, but they are straight from the practices Walt Disney and his team established.

Learn the method. Make your magic! People think that everything Disney touches is magic. It's not. It's method. Learn Disney inspired methods and you can create your own magic. In this video series, we share photo "snaps" that demonstrate magic making methods in action. We explain what the method is and suggest ways you can apply those methods to your business, work and life. Places please for pixie-dust.

A sex offender was arrested at Walt Disney World. He was accused of groping Ariel at the Magic Kingdom. Shocking? Yes, but more common than you might think.