MIC Key Snaps Videos

A sex offender was arrested at Walt Disney World. He was accused of groping Ariel at the Magic Kingdom. Shocking? Yes, but more common than you might think.

One of my popular leadership presentations is called Counterintuitive Leadership Lessons Learned at Walt Disney World. The lessons seem odd, but they are straight from the practices Walt Disney and his team established.

All evening we crawled through the bushes around Epcot’s Spaceship Earth. Scared a few guests too. One small boy, however, have a grand time playing hide and seek with us. For us, it wasn’t so much fun.

Every company makes tough decisions that employees hate. Tough decisions happen at Disney too. One example occurred in the late 1980s after Michael Eisner became CEO.

When Disney's Animal Kingdom opened there was this well-appointed path. As you walked it, it gradually became scruffy and then ended completely in the woods with nowhere for you to go.

Sometimes those of us who worked at Epcot’s Listen to the Land boat ride felt that we were ice cream police.

This snap showcases an intentional strategy Disney to get cast members and guests talking to each other. In the process, lifetime relationships with the Disney brand develop.

Magic Moment Interactions at Walt Disney World are often planned. They can also be, and are encouraged to be, spontaneous. This snap captures one such moment at Disney's Animal Kingdom Lodge when an Animal Programs cast member made two guests feel special.

Ever notice how things at Disney look so fresh, new, pristine. It’s a philosophy that comes directly from Walt. The Disney Cruise Line articulated that philosophy with a bold claim wrapped in simple language.

Disney loves celebrating castomer™ milestones. In September 2014, I was attending the Hoop Dee Doo Musical Review at Disney's Fort Wilderness. This night turned out to be extra special.

Guests gaze in amazement as the Disney parade passes by. What they barely notice is the aftermath: a trashy mess. Trash is not magical. But the clean-up is.

Disney guests expect cast members to know everything. It’s overwhelming … especially for a new person. Here’s a trick Disney uses to help trainees and their guests.

When Disney announced it would build James Cameron’s Pandora: the World of Avatar at Disney’s Animal Kingdom, many of us asked, “Why?” We critics had a point … but we were wrong. Let me explain.

It's dusk in Town Square at the Magic Kingdom. Members of the Security team are conducting the American flag retreat ceremony. This ceremony comes with an extra guest satisfier. It’s a special magic moment.

If Disney wants it’s cast members to achieve a specific goal, don’t its leaders need to demonstrate that behavior too? That’s what this guy is doing. Who wouldn’t want to work for him?

This Disney custodian knows, of course, that the task he is responsible for is keeping the street clean. But he also knows that his Purpose in keeping the street clean is to make people happy. That’s why, when there is nothing to clean, he turns into a street painter.

I hope you like ketchup. If you asked for it at the Wilderness Lodge’s Whispering Canyon you’d get every bottle they had. It's one of Walt Disney World's fun "Performance Themeing" locations where both the staff and the customers have and a whole lot of fun.

In this video, we share a photo "snap" demonstrating a magic making method in action at the Disney cruise Line. The Flying Dutchman wasn’t a real ship, but it sure looked magical docked next to the Disney Wonder. It was a great example of what Walt Disney called plussing.

Learn the method. Make your magic! People think that everything Disney touches is magic. It's not. It's method. Learn Disney inspired methods and you can create your own magic. In this video series, we share photo "snaps" that demonstrate magic making methods in action. We explain what the method is and suggest ways you can apply those methods to your business, work and life. Places please for pixie-dust.

Here’s the reason Disney fired the Muppets. You might too if you were in their position.

I was backstage at Epcot in the 1980s leaving the cast cafeteria. Then the guy in charge of Epcot, Greg Emmer, comes around the corner. What he did next shocked me.

It seems like everything Disney touches turns to profits. It’s not true. The Mouse House fails … a lot. That’s how they succeed.

Forget those crazy guests running to the newest ride. At Walt Disney World, it’s cast members who often get to experience the new things first.

Walt Disney intuitively developed a formula. It’s Strength + Application = Value. That formula led to his success.

Ever been asked to answer a bunch of questions at a Disney park? Here’s why Disney asks, what Disney asks and how Disney applies what it learns.