You broke it - professional iPhone & laptop repair customer service. Part 1

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Every independent technician will at some point in their career, be accused of breaking parts of consumer's devices. Most consumers are handing off dropped or wet devices that have been abused to repair one problem, when they actually have many issues. And, in the beginning, when you're new to this - you probably ARE breaking things! This video delves into how to deal with these customer service issues, and our opinions on the ethics involved with the choices you will decide to make.