Chick-fil-A’s Simple Ingredients for Great Customer Service
Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision.
You’ll learn:
• Chick-fil-A’s simple ingredients for great customer service
• The secret sauce for creating consistent customer service
• A simple tool to protect your company culture
• How to transfer your culture to new hires
Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways
Support our sponsors:
• BELAY: https://bit.ly/33SwBlO
• Hite Digital: https://bit.ly/HiteDigital
• NetSuite: https://bit.ly/NetSuiteEntre
• Exodus 90: https://bit.ly/Exodus90Entre
• Kyro Digital: https://bit.ly/KyroDigital
Links mentioned in the episode:
• The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
• Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi
• Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt
• Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi
Learn more about EntreLeadership Events:
• EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit
• EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries
Learn more about EntreLeadership Coaching:
• Elite: https://bit.ly/EntreLeadershipElite
• Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups
• Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching
• Workshops: https://bit.ly/EntreLeadershipWorkshops
• Weekly Report Tool: https://bit.ly/WeeklyReportTool
Watch and subscribe to all The Ramsey Network shows here: https://www.youtube.com/c/TheRamseyShow/channels?view=49&shelf_id=5
-
9:00
EntreLeadership
6 months agoWhy Business Success Requires Short-Term Memory
125 -
7:02
Morgonn
19 hours agoDating Advice from COLLEGE STUDENTS??? Only Fans? Trans-Women? TELL ALL!!!
1.08K15 -
22:59
JoBlo Originals
14 hours agoWhat Happened To Indiana Jones And The Dial Of Destiny?!
1.69K4 -
1:21:42
MTNTOUGH Fitness Lab
21 hours agoCliff Gray: Escaping the 9 to 5 and Thriving in the Backcountry
1.29K2 -
9:03
Adam Does Movies
1 day agoBoy Kills World Movie Review - Too Quirky For Mainstream Audiences?
1.85K -
16:36
Misha Petrov
14 hours agoINSANE Protestors Are Taking Over College Campuses
1.54K27 -
26:41
Science & Futurism with Isaac Arthur
22 hours agoAliens vs AI
1.67K7 -
32:22
intheblues
22 hours agoMy Entire Electric Guitar Collection
7.2K4 -
22:25
TheTapeLibrary
21 hours agoWhen They Take Over Your Television (Haunting Tales Of Broadcast Signal Intrusions)
18.1K10 -
1:28:13
ReasonTV
15 hours agoJesse Singal: Should Kids Medically Transition?
23.8K13