Clearing a Latched Alarm Using a Tuxedo Touch Keypad

In this video, Michael from Alarm Grid explains how to clear a latched alarm from a Honeywell VISTA System by using a Honeywell Tuxedo Touch Keypad. A latched alarm refers to an alarm that is "stuck". In other words, the alarm does not go away and clear as soon as you perform a system disarm. The reason why this happens is due to the "alarm memory" feature that Honeywell intentionally programmed into the system. The purpose of alarm memory is to make absolutely certain that you are made aware of any system alarm that occurred. Otherwise, you might return home, immediately disarm your system, and never know that an alarm took place.

When you go to clear a latched alarm on a Tuxedo Touch Keypad, the first thing you will want to do is get any keypads and sirens to stop sounding. This can be done by entering the system's Master Code, or any other valid user code. However, you will notice that upon entering the code into the Tuxedo Touch, the latched alarm will remain. You will need to pull up the faulted zone screen and clear the faulted zones. Again, this will require entering the Master Code or another valid user code. This process does not require entering Console Mode on the Tuxedo Touch Keypad.

You will know that the latched alarm has been cleared because you will get the green "Ready to Arm" message at the top of the Tuxedo Touch Keypad. It is also very important to remember that a latched alarm will not clear if the associated sensor for the zone is not restored. For example, if the alarm was caused by a smoke detector, then you must wait for the smoke to exit the detection chamber so that the smoke detector is not reporting a fault to the system. Likewise, if the alarm occurred due to a perimeter zone being faulted while the system was armed, then the contact sensor must be restored (aka, closed) so that the system is not receiving a fault from the associated zone.

https://www.alarmgrid.com/faq/how-do-i-clear-a-latched-alarm-using-a-tuxedo-touch-keypad

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