Staffing Crisis Impacting Response to 911 Calls in Seattle

Calls for help are sometimes meeting long delays as the city’s 911 system finds itself understaffed and overwhelmed.

It is a potentially critical collapse in Seattle's public safety net and it could be months before the problem is solved. Until then, a balancing act is underway to better prioritize emergency calls.

For every call taker who fills a chair at Seattle’s Community Safety and Communications Center, there is an empty seat right next to the person. Chris Lombard, the department’s interim director, said more than half the call taker positions are currently vacant.

“We were not able to hire and train as fast as we were losing people all summer long,” Lombard said.

https://komonews.com/news/local/staffing-crisis-impacting-response-to-911-calls-in-seattle

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