Call Center Culture and Leadership (or lack thereof) During a Crisis w/Yergy from the Misery Machine

The ACS Murders: https://www.youtube.com/playlist?list=PL5RlC2z-L-I10l2H38K3y-vKNl5-ejLJ_

The Misery Machine on Apple: https://podcasts.apple.com/us/podcast/the-misery-machine/id1486604765

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This is a very special episode for me, and I hope for you as well. Jess Yergin (Yergy) is an old, dear friend and here we talk about a couple of tragic events that struck the call center she worked at as a Team Lead/Supervisor/Manager.

Also, we discuss what life was like at this (and many other) call centers.

The CaffCX LinkTree: https://linktr.ee/caffcx