2 years ago

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Commvault / Backup Simple – GERMAN speaking Level 1 Support Associate
Commvault / Backup Simple – GERMAN speaking Level 1 Support Associate
Bucharest, Romania
Romania
Technical Delivery Center- Services
Regular Full-Time
13430
Why SoftwareONE?

SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

With around 8,300 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers.

The role

As a SoftwareONE Associate Consultant – Backup you will provide 24x7 technical support for issues raised by our Backup customers and Backup systems across a broad scope of Hybrid Cloud environments – including On-premise, Microsoft Azure and Amazon Web Services (AWS).

You will be working on our Managed Hosted Commvault service providing a key level of support to ensure our customer’s business remains stable.

You will manage Commvault Incident and requests. Using your experience and sound technical knowledge of Commvault you will provide solutions to incidents and complete the requests. You will drive efficiencies into our services by developing SOP’s to enable your Level 1 peers to resolve tickets more quickly. You will escalate to SoftwareONE Level 2. Your role is pivotal to the success and speed of our Backup support service.

You will be part of a dynamic team of skilled Commvault colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training program. These skills will extend beyond Commvault to include Microsoft Azure and Amazon Web Services.

Your spoken English language and communications skills will be essential in keeping customers informed of progress and dealing with their concerns effectively.

At SoftwareONE you will have the chance to experience a broad range of technologies, working on Enterprise class tools across cutting edge platforms.

What we need to see from you

Minimum of 2-3 years of experience working with Commvault or experience on other Enterprise Class Backup product
An ability to understand core IT Infrastructure, including TCP Networking, DNS, Storage and Virtualization
Experience Managing and configuring server backup policies, schedules and retention plans.
Ability to engage with customers to conduct requirements analysis, remotely assist customer
Minimum 1 year experience working in Operating Systems
Windows
Linux (desirable)
Minimum 1 year experience working on ticket based systems
ServiceNow (Desirable)
Minimum 1 year experience working in Cloud environments AWS, Azure (Desirable)
Desirable Qualifications

ITIL Foundation Level certified
Professional Backup qualification (Commvault and advantage)
further Skills

Desire to work in fast-paced, challenging environment
Willingness to work across shifts
Experienced in a Service Desk environment
Excellent timekeeping
Highly motivated and results oriented
Active listener and Excellent communications skills
Methodical approach to troubleshooting
A proven desire to learn new technologies
Contribute to the central escalation knowledgebase and drive efficiency into your daily tasks
Meeting skills and etiquette
Project skills and etiquette
Proactive actions in monitoring
Commitment to time and tasks
Effective communication
Empathy
Work well in group
Organization or planning
Flexibility
Interpersonal relationship