#164 Leading by Quitting and Starting A New Adventure

How does it feel to be on the customer's side? Although both sales engineering and solution design or architecture are highly technical, they also require a comprehensive understanding of the product and strong business acumen. An SE will help seal the deal and an SA will help build the plan post-sale. Having worked in both roles in presales and customer success, our guest today shares with us what it’s like being on the other side and fielding technology vendors for his customers.

Gary Sloper is the Co-Founder of Macronet Services, a leading Solution Architecture & Management Consulting firm based outside of Boston. The company’s focus is on delivering technical network, collaboration, security services across multi/hybrid cloud designs wrapped with our Customer Success methodology. He previously led Fortune 100 Solution Architect & Customer Success teams of upwards of $1Billion in revenue to small startup/mid-size companies. He is also a featured author & public thought leader across solution design & customer success where he often advises various stage companies.