Amazon Connect Call Center Configuration - Basic

SEE Table of Contents below. This video covers Amazon Connect Soup to Nuts along with QuickStart Contact Flows you can download from the DrVoIP site as a registered member, Free of any cost but a legit email! This video covers the basics. Part 2 of our 2020 update will configure advanced configuration options , using a real word application and use case as we build an outbound campaign dialer. Part 2 will use contact attributes, lambda, DynamoDB, SNS, and dynamically configured contact flows.

00:15​ - Intro
04:25​ - Defaults
12:51​ - Import Flows
15:20​ - Dextr
18:07​ - Login
20:01​ - SetHours
24:01​ - Q Setup
28:36​ - Prompts
30:54​ - Route Profile
37:48​ - Users
43:23​ - AgentStatus
46:53​ - Contact Flows
49:44​ - MainGreeting
58:49​ - Publish Greeting
01:21:32​ - Final Test