Dashcam catches local Toyota Dealer employees stealing trailer ball mount from my Toyota Rav4 EV

Update: The two guys were fired. The dealer was pretty open and nice to me after this came out. They replaced the trailer ball and gave me $100 to my favorite local restaurant/brewery! I am satisfied with how they handled it.

I called the dealer and asked for a store manager. He gave me attitude and asked what it was about. I said "Id rather speak with a manager". He said "who? We have many different managers." I said "the highest one". I was then transferred to somewhere, then the phone automatically redirected, then redirected again then ended up at a mailbox that said, "The person you are looking for is not available. Goodbye." I never spoke with anyone other than the guy who answered the phone.

My Rav4 EV was in for service. It was there for 3.5 months until they finally tell me that they are no longer going to work on the Rav4 EV. I HAVE A WARRANTY ON THE CAR. They refuse to work on it and wanted it off their lot. I go down there to drive it home and it completely shuts down. No power. Car went into neutral. I pulled over and had it towed back to the dealer. It sat there for another month and they didnt touch it. I finally had to pay to have it towed to my house where it has sat for months.

The car drove perfectly fine when I dropped it off. The issue was that the check EV light had come on but it drove fine. Then after they refused to work on it any further, it suddenly doesn't drive anymore. I have more dash cam footage of them driving it around their lot. Its 128gb so I am still going through it all.

Car is a 2014 Toyota Rav4 EV that I bought new WITH AN EXTENDED WARRANTY until Sept 2021. It only has 87,000 miles on it. It cost $50,000 new. Most expensive Rav4 ever made and its now holding gravel down in my driveway.

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