Recorded DETR phone calls give rare glimpse into land of limbo for those awaiting answers

Getting through on the phone to an unemployment representative is kind of like winning the lottery. Only without the exciting payout. 13 Chief Investigator Darcy Spears has obtained recorded phone calls between PUA claimants and DETR call takers - giving us a rare glimpse inside the land of limbo for those awaiting answers and much-needed money.