Scamming the Scammers - How to Handle Fake Tech Support Calls

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This video has sparked an article investigation by former Washington Post reporter Brian Krebs:
https://krebsonsecurity.com/2014/11/microsoft-partner-claims-fuel-support-scams/

If the screen is fuzzy, increase the resolution using the little gear located on the right corner of the video frame (minimum 720p to see screen text clearly.) You can also view the video full screen clicking the last square box in the right corner of the video frame. It should be crystal clear audio and video.

In this extremely EPIC video, I get a phone call from a technical support scammer claiming I have viruses on my computer! I knew he was going to call, so I set up a test bench computer and recording devices - and then I let the games begin!

Grab some popcorn and a drink and settle in for one of the funniest and most educational films you'll see this year!

Remember, if ANYONE ever calls you unexpectedly, do NOT give them remote control of your computer! Tell them they should be ashamed of themselves and then hang up the phone - do not wait for them to respond. If they call back, tell them they'll need to call someone dumber than you and, again without waiting for a response, hang up on them.

You can and should report any fake support calls you receive immediately to the FTC. The Federal Trade Commission accepts complaints by phone, 1-877-382-4357, and online:
https://www.ftccomplaintassistant.gov/?utm_source=govdelivery#crnt&panel1-1

For more information on this and other scams, read the FTC's consumer guide:
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

This is the link he kept closing on me before I could read it:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/sb3/2b9d09c6-f210-4000-a376-3a682a2a834c?auth=1

Microsoft tech support scammers face $5.1 million fine that could bring refunds to consumers:
http://www.oregonlive.com/business/index.ssf/2014/07/microsoft_tech_support_scammer.html

Microsoft dumps Gold status partner Comantra over tech support phone scams:
http://www.geek.com/news/microsoft-dumps-gold-status-partner-comantra-over-tech-support-phone-scams-1423173/

Shout out to Wesley Majors, a Facebook friend, who created the awesome thumbnail used for this video! Thanks Wesley!

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