Nathan Strum: How Businesses Win Big with a Servant’s Heart and Smart AI

“Every unanswered phone call is an opportunity missed—a person unseen.”
What if your business could serve and still scale? What if your heart-led mission could fuel your growth, not hold it back? In today’s episode of Doing Business With a Servant’s Heart, host Steve Ramona welcomes Nathan, a veteran of 20 years in customer‑service and receptionist solutions, turned AI innovator, to explore how serving others can become your competitive edge.

Nathan came into this world of business service by answering phones, one call at a time, for decades. He remembers the moment that changed everything—a long night call from an elderly client scared and alone, waiting for human help. That moment awakened his passion for creating an AI receptionist that doesn’t feel cold—it feels human. He walked past the hush of “robots replacing people” and instead built something that still honors the voice, the care, the human nuance. Listeners hear the foot‑in‑the‑door sensory detail of hearing the caller’s voice, the tension when the phone rings unanswered, the relief when someone responds. They feel how Nathan channels empathy into technology, how Steve channels purpose into business.

Their conversation takes you step‑by‑step through the math (half the cost, double the value), the real use case (an elder‑law firm worried about older callers), and the ethical layer (when AI listens for distress and routes to humans). It’s not about replacing people—it’s about elevating service. If you’re a small business owner, solo practitioner, or leader wondering how to answer more calls, serve more clients, and scale without sacrificing heart, this episode hands you the tools, the stories, and the challenge to show up differently.

P.S. After listening ask yourself: How can you serve someone today in the simplest way—answer a call, send a note, listen deeper—and then lean into what that doing means for your business mission.

Guest Bio
Nathan is a seasoned entrepreneur who’s spent over two decades leading human‑powered receptionist services and recently launched a cutting‑edge AI receptionist product designed for small businesses. Fueled by a desire to serve his clients and their callers with dignity and purpose, Nathan bridges tech and heart‑centered service. He lives by the belief that every unanswered phone call is an opportunity missed—a person unseen—and now helps business owners answer more than machines: they answer lives.
https://www.abby.com/Ramona

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