Customers Don’t Care About Your Org Chart (John Golden / Mason Duchatschek Interview)

Your customer doesn’t care about your org chart.
They only feel the experience you deliver.

I asked John Golden, expert and author of Social Upheaval and Winning the Battle for Sales, for one piece of advice leaders consistently overlook.

Here’s what he shared:

If sales, marketing, and customer service operate in separate silos, your customers feel every crack in the experience.
When those functions work together, customers feel the difference.

John offered practical ideas leaders can use to create alignment, improve the customer journey, and eliminate friction inside their revenue engine. The full conversation gives examples, frameworks, and insights worth hearing.

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📺 Full YouTube conversation:
https://youtu.be/jIJakbeY9mU

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About This Video

This clip comes from a conversation with John Golden, expert and author of Social Upheaval and Winning the Battle for Sales. We discuss sales and marketing alignment, customer experience, and the hidden disconnects leaders often miss when their teams operate in silos instead of as one unified engine.

About The Mason Duchatschek Show

The Mason Duchatschek Show is built for business owners, CEOs, executives, and HR leaders who want real insights they can apply immediately. Each episode features practical strategies, expert interviews, and smart conversations about employee selection, engagement, retention, sales performance, leadership, business growth, and creating high-value teams.

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https://www.youtube.com/playlist?list=PLaGSQcRH4ChwjjPLD9FN6r2IvuBp5PPbg

About Workforce Alchemy

Workforce Alchemy provides tools, training, and certification programs designed to help leaders hire smarter, engage employees, reduce turnover, and increase organizational performance. Our systems help companies prevent profit leaks, build stronger teams, and create workplaces where people thrive.

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