Online Reviews Influence Google Overviews, ChatGPT Responses, and Real Life

Online reviews now shape how AI platforms view your business. Google AI Overviews and ChatGPT scan reviews across the web to decide whether to mention your brand and how trustworthy it looks. Strong reviews increase your chances of appearing in AI answers. Weak reviews do the opposite.

And the impact doesn’t stop online. Real people rely heavily on reviews when choosing who to contact or buy from. A solid reputation helps you perform better in AI search and in real-world decision making.

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