Mompreneur's Business Boom: How COVID Transformed Call Centers

Mompreneur's Business Boom: How COVID Transformed Call Centers

DIOTALK EPISODE #229

When COVID hit, millions of people lost their jobs overnight. Entire industries froze. Offices shut down. Parents — especially new moms — were forced to figure out work, childcare, and survival all at once.

But hidden inside that chaos was one unexpected success story:
the call center industry.

In this episode, we uncover how one mompreneur turned a global crisis into a breakthrough opportunity.

During our conversation, I asked her:

> “Has that been able to help somebody like you, a brand-new mom, develop the business and manage everything?”

Her answer was powerful.

> “Yeah… we were very lucky. One of the few industries that was lucky during COVID because we were able to shift everything remotely. A lot of people weren’t working because their jobs required them to be in an office. So we actually gained employees during that time. And even now, it’s pretty easy to hire when we need to.”

Think about that.

While the world shut down, call centers transformed.
They adapted. They went remote. They opened doors to people — especially mothers — who needed work they could do from home while juggling life, kids, and uncertainty.

And because of that shift, many families survived. Many women thrived. And small businesses like hers didn’t just stay alive — they grew.

This episode isn’t just about call centers.
It’s about resilience.
It’s about innovation.
It’s about how one mom built a business during the hardest period in modern history… and came out stronger.

👉 DIOTALK EPISODE #229 — streaming now.