People Skills Are CRUCIAL! How AI is Changing Customer Service

People Skills Are CRUCIAL! How AI Is Changing Customer Service — DIOTALK EPISODE #229

Let’s be real…
People skills are dropping fast as the world leans more and more on technology. But the truth is, those skills aren’t going anywhere. They’re becoming more valuable than ever.

One of the biggest questions floating around is:
“How is AI going to affect customer service?”

And honestly… it’s not about replacing people.
It’s about working together.

Sure, certain calls or tasks might get routed through a bot. AI might handle the simple stuff — the quick info, the basic requests.

But we all know what it feels like to call a company and get stuck talking to a bot:

❌ Cold
❌ Delayed
❌ Robotic
❌ Zero empathy

It might process information, but it can’t connect.

At the end of the day, people want a real human being on the other end.
Someone who can:

✨ Hear the emotion in your voice
✨ Ask how you’re doing
✨ Actually care about the response
✨ Help you feel understood

AI can support, streamline, and speed things up…
But empathy?
Connection?
Human presence?

That’s irreplaceable.

And as long as people want to feel heard — not just answered — the human touch will always matter.

— DIOTALK EPISODE #229 🎙️