How Heather MacKay Turns HR into Impact for Business & People

What if business success meant more than quarterly numbers? What if it meant impact, people, purpose? In today’s episode, host Steve Ramona and his guest Heather MacKay dive into how HR, leadership and culture are the heartbeat of thriving companies.

Heather is introduced as a relatable character—a seasoned HR leader who’s stepped into the tough rooms, the “principal’s office” of organizations, and asked difficult questions. She feels a genuine mix of pressure and possibility; she’s walked through the hurt of being told she wasn’t in the right role yet she found transformation through embracing support, curiosity, and servant‑leadership. A memorable moment arises in her story when she showed up in a room of 13 male leaders, humbled herself, and apologized for not being their partner—turning that moment into a turning point. You’ll hear specific sensory detail of that meeting: the metallic click of the boardroom chairs, the silent tension before she spoke, the shift when trust began to form.

This conversation matters for you because whether you’re a founder, leader, HR professional or someone building your career, the path to impact is paved with courageous vulnerability, people‑first investments and leadership that shows up with heart. Heather’s tools will help you recalibrate your ROI from “return on investment” to “return on impact.” You’ll walk away with real tactics: how to check your emotional temperature before a tough talk, how to lead with body language that speaks as loudly as your words, how to partner with HR not as a compliance department but as a business growth lever.

Given the transformation on offer, here’s your call to action: look at one relationship, one meeting or one decision this week and ask: how am I serving? How am I allowing others to shine? Because even a small act of kindness or clarity can ripple far beyond the boardroom.

P.S. If this episode lights something in you, I invite you to drop Heather a line via her website or podcast channel and say: “I subscribed because of Steve’s show.” You might just be one of the first three to receive a free book that Heather is offering as a gift.

Guest Bio
Heather MacKay is a seasoned leader in HR and people strategy who founded HM Pinnacle Consulting to partner with business leaders who believe that people are their greatest competitive edge. With over 20 years of experience “fixing the broken” and building cultures where employees feel seen, heard and empowered, Heather applies her people‑first lens to help growing companies turn HR infrastructure into sustainable impact. Her story is one of humbling beginnings, courageous leadership and a servant’s heart in action.
www.hmpinnacleconsulting.com,
https://www.youtube.com/@HMPinnacleConsulting

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