Boost Customer Service: Train Your Team To Be Welcoming & Empathetic!

Boost Customer Service: Train Your Team To Be Welcoming & Empathetic! | DIOTALK EPISODE #229

In today’s world, your operators are your first impression. When a customer calls, they’re not just hearing a voice—they’re experiencing your business. That’s why it’s crucial to hire and train people who are professional, who speak well, and who genuinely know how to be welcoming.

From everyday customer inquiries to deeply emotional moments—like answering calls for funeral homes—your team has to wear multiple hats. Sometimes they must be upbeat and friendly. Other times, they must shift into a compassionate, empathetic tone, giving callers the space they need while still guiding them through the conversation.

That’s the power of proper training. Teaching your team not just the pillars of customer service, but how to adjust their voice, pacing, and approach depending on who they’re serving. It’s a skill set that’s becoming rare, but it’s more valuable than ever.

Because here’s the truth: if your business doesn’t have great customer service, you’re already at a disadvantage in this era.

Empathy, professionalism, and real human connection—that’s what sets a business apart.