When homeowners 🏡 want to ‘welcome’ 📞 tenants themselves… here’s why that can cause big problems 👀

Had a talk today with a homeowner who was worried about making sure their new tenant felt welcomed into the property. While it’s great that the owner cares about tenant comfort, there’s a reason why we — the property managers — handle that process.

Here’s the issue:

✋ Once tenants start communicating directly with homeowners, it dilutes our effectiveness as managers.

📞 If a tenant gets the owner’s contact info, they’ll often bypass us for maintenance requests, rent concerns, or even disputes.

⚠️ That leads to confusion, mixed messages, and sometimes promises being made that don’t align with the lease agreement or legal requirements.

💡 Our role as property managers is to:

Welcome tenants, provide orientation, and establish clear communication channels.

Serve as the buffer between the homeowner and tenant to keep everything professional and consistent.

Protect the homeowner by ensuring all communication and documentation is centralized and compliant.

It’s great when owners care, but it’s even better when they let us do our job. That’s how we keep both sides happy, legally protected, and working together smoothly.

At the end of the day, the goal is simple: tenants feel welcome, owners feel secure, and managers keep everything running efficiently.

Let’s Go! Let’s Get to Work! 💪

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