From Touchy-Feely to Transformational: Why Emotionally Intelligent Leaders Win with Carole Robin

What if everything you’ve been taught about leadership is missing the heart of what truly moves people? In this unforgettable episode of Doing Business with a Servant's Heart, Steve Ramona sits down with Carol Robin, the iconic "Queen of Touchy-Feely" and former Stanford Business School professor, to dismantle outdated business mindsets and champion a deeper, more human approach to leadership.

Carol’s journey is both revolutionary and relatable. She was the first woman hired in a non-clerical role at the largest industrial automation company in the world—where she was taught to leave her feelings at the door. But one offsite, one tear, and one powerful moment changed everything. That day, she stopped leading with strategy and started leading with soul. And it worked.

Through this raw and real conversation, Carol shares how connection is the currency of influence, why vulnerability multiplies trust, and how every relationship in your life can be made functional—even exceptional. You’ll learn about her life mission, the creation of Leaders in Tech, and the bestselling book "Connect" that continues to transform thousands globally. If you’ve ever felt like leadership required sacrificing your humanity, this episode will change your mind and heal your heart.

P.S. Ready to discover how connection can transform your life and leadership? Take Carol’s free self-assessment at connectandrelate.com and start building exceptional relationships today.

Guest Bio:
Carol Robin is a former Stanford Graduate School of Business professor affectionately known as the "Queen of Touchy-Feely." With over 40 years of experience teaching interpersonal dynamics, she has helped thousands of leaders learn to connect, influence, and lead with heart. Co-founder of Leaders in Tech and co-author of the bestselling book Connect, Carol is on a mission to prove that business isn't just about metrics—it’s about meaning.
www.connectandrelate.com,
www.leadersintech.org,
CaroleRobin.ai

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