Saving Lives Through TAC Case Management & Intensive Care at Home with Patrik & Lucy

Saving Lives Through TAC Case Management & Intensive Care at Home with Patrik & Lucy

In this powerful interview, Patrik Hutzel from Intensive Care at Home speaks with experienced TAC (Transport Accident Commission) case manager Lucy McCotter. Together, they share real-life success stories of advocating for TAC clients, securing life-saving 24/7 critical care nursing, and improving quality of life for patients with complex medical needs at home.

Lucy discusses her journey from nursing to law, the unique blend of medical and legal expertise in TAC case management, and why advocacy, authenticity, and the right provider network are essential for client outcomes. Patrik and Lucy reveal how they worked together to save lives, secure essential funding, and ensure clients receive the right care—even in regional areas.

If you or a loved one are a TAC client, work in healthcare, or want to understand the vital role of case management and critical care nursing in the community, this interview is a must-watch.

📧 Contact Lucy: [email protected]
🌐 Learn more: https://intensivecareathome.com

Timestamps
00:00 – Introduction to TAC case management
03:45 – Lucy’s career journey from nursing to law
08:10 – Challenges TAC clients face in accessing services
14:25 – Real-life case study: Client N’s life-saving intervention
25:40 – Case study: Client T’s journey from hospital to home
36:15 – TAC vs. NDIS case management explained
45:00 – The importance of critical care nurses in the community
55:20 – Final thoughts and contact details