How to Fix Disconnected Channels with AI-Powered Intelligent Virtual Agents

Website Link Below:
https://refer.capacity.com/z62udodpdoll

Disconnected customer service channels cause frustration, longer resolution times, and higher costs. Customers are tired of repeating themselves across chat, voice, email, SMS, and social — and your team is burning time and budget juggling siloed systems.

In this video, discover how Capacity’s AI-powered Intelligent Virtual Agents (IVAs) unify your customer experience by:
✅ Connecting all communication channels through one shared knowledge base
✅ Providing consistent, instant answers on every platform
✅ Reducing handle times and boosting first contact resolution (FCR)
✅ Personalizing interactions with real-time context and AI learning
✅ Integrating with CRMs, ticketing systems, and 250+ business apps

We’ll break down how to optimize your most important customer touchpoints — from smarter chatbots and automated email replies, to advanced voice IVAs, proactive SMS engagement, and social media monitoring.

If you’re ready to deliver consistent, personalized support that increases customer satisfaction and reduces costs, this is your blueprint for a truly unified customer experience.

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