How Gorgias Scaled Data Analytics with OpenMetadata | Customer Success Story

Sr Data Engineers Anas El Mhamdi and Antoine Balliet from Gorgias share how OpenMetadata transformed their AI-powered customer experience platform serving 275M shoppers with 1B+ conversations worldwide.

*The Challenges:*
* Managing 1,400+ DBT models across teams and projects
* Complex lineage and dependencies becoming unreadable
* Team doubled in size, creating data tracking complexity

*OpenMetadata Solutions:*
* Highly scalable data lineage visualization
* Superior performance vs competitors
* Built custom data discovery Slack bot on the open APIs

*Key Highlights:*
* 45,000 entities cataloged
* 5 petabytes daily data processing
* Superior experience vs DataHub

*Results:* Gorgias efficiently manages a massive data infrastructure supporting 100M+ daily records, enabling focus on customer experiences.

*About Gorgias:* AI-powered customer experience platform automating conversations for e-commerce.

Website: https://getcollate.io/
X: https://x.com/collatedata
LinkedIn: https://www.linkedin.com/company/collateinc

Try OpenMetadata instantly in our product sandbox with demo data: https://sandbox.open-metadata.org/

*HASHTAGS*
#OpenMetadata #DataGovernance #Gorgias #AIAutomation #DataLineage #CustomerSuccess