It’s Time Texas Transforms Health Coaching with Textline: 10% Drop-Off, 80% Engagement

Website Link Below:
https://get.textline.com/xjche8meg2ze

It’s Time Texas, a telehealth nonprofit based in Austin, TX, is changing the way health outreach works across the state. By switching to Textline for program communications, they've doubled their response rate from 40% to 80% and reduced participant drop-off from 60% to just 10%. Serving thousands with only three health coaches, they needed a scalable, personal way to connect—and texting was the game-changer.

Using Textline’s HIPAA-compliant messaging platform, the team now easily sets up appointments, sends reminders, and offers ongoing encouragement to participants in the Living Healthier program. Texting helps build trust and boost engagement, turning every coach into a consistent and caring touchpoint for better health.

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