Fixer Handles 350 Messages a Day—Here’s Why Texting Is Their #1 Tool

Website Link Below:
https://get.textline.com/xjche8meg2ze

Fixer, a Chicago-based home repair company, relies on Textline to run its customer service, dispatch, and field communications more efficiently. With a 90% texting adoption rate, Fixer handles over 300–350 messages per day, all while supporting a team of skilled tradespeople working across the city.

By integrating Textline with Zendesk Support, Fixer automated appointment reminders, review alerts, and internal updates. With field staff often on power tools and off email, texting offers the speed and flexibility needed to keep everyone aligned. Using Textline’s API and announcements feature, their dispatch team can instantly share job details, part orders, and company news—without requiring a phone call.

For companies in the home services or repair industry, this is a blueprint for how texting can improve customer experience, reduce phone volume, and keep field workers in the loop—no app download required.

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