Textline Case Study: How a Repair Company Achieved 95% Response Rates

Website Link Below:
https://get.textline.com/xjche8meg2ze

Fred’s Appliance Service, a leading field service company in Spokane, WA, used Textline to transform their customer communication—and the results speak for themselves. With a 95% response rate on appointment reminders and a 50% reduction in outbound calls, Fred’s Appliance is setting the standard for customer experience in the appliance repair industry.

By integrating Textline with Freshdesk and Zapier, their team streamlined communication with customers across northeast Ohio. Texting helped them eliminate repetitive phone calls, verify warranty information more efficiently, and reduce friction in the customer journey.

For companies in the services and repair industry, this case study proves that texting isn’t just convenient—it’s a game-changer for operational efficiency and customer satisfaction.

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