Should Your Small Business Use an Answering Service? Pros & Cons Explained

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Wondering if a small business answering service is right for you? In this video, we break down the top pros and cons of using a virtual receptionist or professional call answering service in 2025.

Whether you’re drowning in missed calls, need after-hours support, or just want to project a more professional image—this guide will help you decide if outsourcing your calls is the right move for your business.

🔍 What you'll learn:

What an answering service is & how it works

The biggest benefits: 24/7 coverage, cost savings, scalability, and more

Potential drawbacks: language/cultural barriers, less brand control

When it makes sense (and when it doesn’t)

How to choose the right service for your industry

Plus, learn how Ruby’s virtual receptionists help 15,000+ businesses thrive through smarter call handling and real human connection.

#SmallBusinessTips #AnsweringService #VirtualReceptionist #CustomerSupport #BusinessPhone #SmallBusinessGrowth #RubyReceptionists #ClientExperience #LeadManagement #24x7Support

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