Live Chat vs. Chatbots: What Every Small Business Needs to Know

Website Link Below:
https://get.ruby.com/9a6c386xvcti

Live chat is no longer a “nice-to-have”—it’s a customer service essential. In this video, we walk you through Ruby’s Ultimate Guide to Website Chat, covering everything from chatbot vs. human support to embedding chat on your website, optimizing conversations, and avoiding common pitfalls.

You'll learn:
✅ What website chat really is—and how it improves customer support
✅ The difference between live chat, chatbots, and hybrid models
✅ How to choose and integrate the right chat tool for your business
✅ Best practices for tone, response time, and accessibility
✅ How Ruby’s 24/7 live chat captures leads and boosts satisfaction

Whether you’re running a law firm, plumbing service, or eCommerce site, Ruby’s live chat solution helps you connect with visitors instantly, provide real-time answers, and build trust with every interaction. We’re here to show you how simple and powerful customer conversations can be.

Let Ruby handle the chat—so you can focus on running your business.

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