How Agentic AI Is Revolutionizing Retail: Support, Supply Chains & Personalization

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Retail is getting an intelligent upgrade. In this video, explore how agentic AI—autonomous, decision-making AI agents—is transforming customer support, personalizing shopping experiences, and optimizing supply chain operations.

Hear from Freshworks experts and industry voices like Lauren Lee, Simon Birch, Andrew Lokenauth, and Kate O’Neill on how AI agents are already reshaping retail across every touchpoint. From reducing support costs and increasing satisfaction to slashing inventory waste and dynamically adjusting pricing, agentic AI offers unprecedented capabilities.

With customer expectations rising and competition intensifying, human-AI collaboration is becoming essential for future-ready retail. Discover how businesses like Hobbycraft and Looka are leveraging agentic intelligence to thrive.

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