Introducing the Freddy AI Trust Framework: Building Confidence in Every Interaction

Website Link Below:
https://affiliatepartner.freshdesk.com/xlfjyjjirewj

Trust isn’t optional—it’s essential. At Freshworks, we’ve built the Freddy AI Trust Framework to ensure every AI-powered interaction is safe, private, secure, controllable, and transparent. As AI becomes a core part of how businesses operate, customers and employees need to know they can rely on AI systems to behave responsibly.

In this video, Krishnakanth Govindaraju, Director of Engineering at Freshworks, introduces the five pillars of the Freddy AI Trust Framework—Safety, Privacy, Security, Controls, and Traceability—and explains how they’re woven into every product experience.

Whether it’s a support agent using Freddy Copilot or a customer chatting with an AI assistant, our framework ensures every interaction respects data boundaries, maintains alignment, and delivers reliable outcomes. Trust isn’t a feature—it’s our foundation.

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