How Agentic AI Can Revolutionize Public Services | 3 Key Needs for Adoption

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Agentic AI holds massive potential to transform government operations and citizen services—but there are crucial hurdles to overcome before it can deliver on that promise. In this video, experts from Freshworks and beyond break down the three critical needs for agentic AI adoption in the public sector: lean resource handling, data governance, and balancing autonomy with accountability. From automating simple DMV tasks to streamlining benefits applications and internal workflows, AI agents could be game-changers for overworked government teams and underserved citizens alike. Watch to learn how state, county, and city agencies can successfully leverage AI while avoiding the risks and roadblocks. This insight-packed video comes from the Refresh Virtual Summit 2025, featuring real-world use cases, expert commentary, and a clear vision for AI in digital government.

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