Intro to Business: Customer Relations Lesson

🎓 Intro to Business: Customer Relations Lesson | Full Lecture Video (Unit 2)
Welcome to Kloeker’s Education Foundation, where we provide quality content for amazing teachers. In this video, we cover everything students need to know about building strong customer relationships and why great service is essential to business success.

🧠 What You’ll Learn in This Lesson:

What “customer relations” means in the business world

Why making customers happy isn’t enough—you must exceed expectations

How companies create loyalty, word-of-mouth promotion, and productivity through service

The role of internal customers (employees), technology, and business processes

Real-world strategies: communication, problem-solving, gratitude, and professionalism

Ethical dilemmas and decision-making in customer service (The “Gray Zone”)

📥 Companion materials available:
PowerPoint, lecture notes, activities, vocab, handouts, and assessments can be found in the
👉 Intro to Business: Customer Relations Unit 2 Bundle on Teachers Pay Teachers

🔗 Link to PowerPoint:
https://www.teacherspayteachers.com/Product/Intro-to-Business-Customer-Relations-PowerPoint-13709507

🔗 Link to Unit:
https://www.teacherspayteachers.com/Product/Intro-to-Business-Customer-Relations-Unit-2-Bundle-13709549

🔗 Link to Store:
https://www.teacherspayteachers.com/store/kloekers-education-foundation

📌 Ideal for high school business or CTE students, this lecture aligns with TEKS and national business education standards.

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