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Intro to Business: Customer Relations Lesson
🎓 Intro to Business: Customer Relations Lesson | Full Lecture Video (Unit 2)
Welcome to Kloeker’s Education Foundation, where we provide quality content for amazing teachers. In this video, we cover everything students need to know about building strong customer relationships and why great service is essential to business success.
🧠 What You’ll Learn in This Lesson:
What “customer relations” means in the business world
Why making customers happy isn’t enough—you must exceed expectations
How companies create loyalty, word-of-mouth promotion, and productivity through service
The role of internal customers (employees), technology, and business processes
Real-world strategies: communication, problem-solving, gratitude, and professionalism
Ethical dilemmas and decision-making in customer service (The “Gray Zone”)
📥 Companion materials available:
PowerPoint, lecture notes, activities, vocab, handouts, and assessments can be found in the
👉 Intro to Business: Customer Relations Unit 2 Bundle on Teachers Pay Teachers
🔗 Link to PowerPoint:
https://www.teacherspayteachers.com/Product/Intro-to-Business-Customer-Relations-PowerPoint-13709507
🔗 Link to Unit:
https://www.teacherspayteachers.com/Product/Intro-to-Business-Customer-Relations-Unit-2-Bundle-13709549
🔗 Link to Store:
https://www.teacherspayteachers.com/store/kloekers-education-foundation
📌 Ideal for high school business or CTE students, this lecture aligns with TEKS and national business education standards.
👍 Like this video to support the channel
🔔 Subscribe for more high-quality business, government, and history lessons
💬 Comment below with classroom ideas or questions!
#CustomerService #CustomerRelations #BusinessEducation #CTE #HighSchoolBusiness #KloekerEducationFoundation #TeachersPayTeachers #CustomerLoyalty #BusinessSkills #CTEteacher
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