Victoria’s Secret responds after website, app shutdown leaving customers in the dark

Victoria’s Secret is responding after customers said they were confused when the company shut down its website and app without fully explaining its decision.

“We identified and are taking steps to address a security incident,” a spokesperson for the retailer said in a statement sent to NBC4. “We immediately enacted our response protocols, third-party experts are engaged, and we took down our website and some in store services as a precaution. We are working to quickly and securely restore operations. We continue to serve customers in our Victoria’s Secret and PINK stores.”

A message on the website has also been updated. Previously, it stated, “We identified an issue affecting the operation of our site. Thank you for your patience while we work to restore operations. In the meantime, you can visit your local Victoria’s Secret and PINK stores.” R impact X

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